Transport Clerk

GXO Logistics, Inc.; Leigh; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holiday pay

Pension

Hapi App discounts

Cycle to work

Training and development

Job summary

GXO Logistics, Inc. is recruiting for a Transport Clerk at our Sainsbury's site in Bedford. The role focuses on coordinating daily delivery schedules, assisting drivers and depot teams, and delivering excellent customer service.

You will monitor performance, handle queries, investigate issues, and maintain transport records to ensure efficient operations. The position is full-time with a 4 on 4 off shift (18:00–06:00).

Qualifications

• Coordinate daily delivery schedules and communicate updates with drivers, depot teams and customers.
• Provide excellent customer service by handling delivery queries, resolving issues, and supporting a positive customer journey.
• Monitor transport and delivery performance, including on-time deliveries, failed drops and KPI reporting.
• Investigate delivery issues, identify process improvements, and support corrective actions to reduce service failures.
• Maintain accurate administrative records, compliance documentation, report, and transport- related system updates.

Responsibilities

• Coordinate daily delivery schedules and communicate updates with drivers, depot teams and customers.
• Provide excellent customer service by handling delivery queries, resolving issues, and supporting a positive customer journey.
• Monitor transport and delivery performance, including on-time deliveries, failed drops and KPI reporting.
• Investigate delivery issues, identify process improvements, and support corrective actions to reduce service failures.
• Maintain accurate administrative records, compliance documentation, report, and transport- related system updates.

Skills

Delivery coordination

Customer service

Performance monitoring

Issue investigation

Record keeping

MS Office

Transport/logistics systems

Tools

Microsoft Office

Transport/ Logistics systems

Job description

Join GXO at our Sainsbury's site in Bedford as a Transport Clerk!

• Coordinate daily delivery schedules and communicate updates with drivers, depot teams and customers
• Provide excellent customer service by handling delivery queries, resolving issues, and supporting a positive customer journey
• Monitor transport and delivery performance, including on-time deliveries, failed drops and KPI reporting
• Investigate delivery issues, identify process improvements, and support corrective actions to reduce service failures
• Maintain accurate administrative records, compliance documentation, report, and transport- related system updates

• Previous experience in transport / warehouse administration or customer service environments would be advantageous
• Strong communication and interpersonal skills, with the ability to build positive relationships with drivers, customers, and colleagues
• Excellent attention to detail and accuracy
• Ability to work in a fast-paced environment, manage multiple priorities, and remain calm under pressure
• Confident using Microsoft Office and transport/ logistics systems to manage data and reporting

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement

We are looking for an organised and relaible team player to support our transport operations and help keep everything running smoothly.

This is a full-time, permanent position offering stability and the opportunity to dvelop your skills. You'll work a 4 on 4 off shift pattern, covering the hours between 18:00 - 06:00, giving you a consistent work schedule.

Pay, benefits and more:

• An annual salary of £29,133.89
• Holiday pay and workplace pension
• Access to our Hapi App platform, offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
• Opportunities for career development and progression, as well as training enrichment and multiskilling, in a dynamic working environment