Transport Clerk

GXO Logistics, Inc.; Wootton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holiday pay & pension

Hapi app discounts

Cycle to work

Training & progression

4 on 4 off night shifts

Job summary

GXO Logistics, Inc. is recruiting for a transport admin role in the United Kingdom. You will coordinate daily delivery schedules, communicate with drivers and depot teams, and deliver excellent customer service by resolving issues and supporting a positive journey for customers.

The role involves monitoring delivery performance, investigating issues, and updating transport systems. A structured 4-on 4-off night shift schedule from 18:00 to 06:00 provides stability and opportunities for

Qualifications

• Relevant experience in transport/warehouse administration or customer service is advantageous.
• Organised and able to support transport operations and reporting.
• Strong communication and collaboration with drivers and customers.

Responsibilities

• Coordinate daily delivery schedules and communicate updates with drivers and depot teams.
• Provide excellent customer service by handling delivery queries and resolving issues.
• Monitor performance, on-time deliveries, and KPI reporting.
• Investigate delivery issues and support corrective actions to reduce failures.
• Maintain records and ensure transport systems are updated; ensure accuracy.

Skills

Organised

Reliable team player

Strong communication

Attention to detail

MS Office

Transport/ Logistics systems

Ability to work in fast-paced env

Customer service

Job description

• Coordinate daily delivery schedules and communicate updates with drivers, depot teams and customers


• Provide excellent customer service by handling delivery queries, resolving issues, and supporting a positive customer journey


• Monitor transport and delivery performance, including on-time deliveries, failed drops and KPI reporting


• Investigate delivery issues, identify process improvements, and support corrective actions to reduce service failures


• Maintain accurate administrative records, compliance documentation, report, and transport- related system updates
  We are looking for an organised and relaible team player to support our transport operations and help keep everything running smoothly., Previous experience in transport / warehouse administration or customer service environments would be advantageous


• Strong communication and interpersonal skills, with the ability to build positive relationships with drivers, customers, and colleagues


• Excellent attention to detail and accuracy


• Ability to work in a fast-paced environment, manage multiple priorities, and remain calm under pressure


• Confident using Microsoft Office and transport/ logistics systems to manage data and reporting
  GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.
  This is a full-time, permanent position offering stability and the opportunity to dvelop your skills. You'll work a 4 on 4 off shift pattern, covering the hours between 18:00 - 06:00, giving you a consistent work schedule.

Pay, benefits and more:

• An annual salary of £29,133.89


• Holiday pay and workplace pension


• Access to our Hapi App platform, offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!


• Opportunities for career development and progression, as well as training enrichment and multiskilling, in a dynamic working environment