Transport Administrator / Planner - Basildon

Hawkes Resourcing Group; Basildon; On-site; GBP 19,000 - 27,000; Full time

Job summary

Hawkes Resourcing Group in Basildon, Essex, seeks an experienced Transport Administrator/Planner to support a busy transport operation. You will work with drivers, assist with route planning and daily administration, and help ensure smooth deliveries while liaising with the Operations Manager.

The role suits someone with transport/logistics experience who can remain calm, organised and detail‑oriented in a fast-paced environment. 9:00–17:00, Mon-Fri, £16.48/hour umbrella PAYE.

Qualifications

• Previous experience in transport, logistics, distribution or fleet administration.
• Strong organisational and administrative skills.
• Experience communicating with drivers, customers and internal teams.
• Ability to stay calm and organised in a busy transport environment.
• Attention to detail and accurate record-keeping.

Responsibilities

• Act as a main point of contact for drivers throughout the day.
• Provide drivers with information and paperwork for deliveries.
• Monitor progress and report delays, breakdowns or issues.
• Process delivery paperwork, PODs and driver documents.
• Record failed deliveries and customer redelivery requests.
• Liaise with offices on delivery queries and changes to schedules.
• Maintain driver, vehicle and transport records.
• Assist with vehicle servicing, MOTs and replacement vehicles.
• Ensure daily/weekly vehicle inspections and report defects.
• Support with driver and vehicle compliance monitoring.
• Help plan routes and cover for Operations Manager absence.
• Carry out general administration for transport operations.

Skills

Organisational skills

Driver/Customer communication

Attention to detail

Problem solving

Team player

Tools

Excel

Email systems

Spreadsheets

Job description

Location: Basildon, Essex

Pay: £16.48 per hour - Umbrella PAYE

Hours: Monday to Friday, 9:00am-5:00pm

We are currently recruiting for an experienced Transport Administrator / Planner to join a busy and fast-paced transport operation based in Basildon.

This is an excellent opportunity for someone with previous experience within transport, logistics, distribution or fleet administration who enjoys working closely with drivers and supporting the smooth running of daily deliveries.

You will work alongside the Operations Manager, providing day-to-day administrative and operational support. The Operations Manager will remain responsible for the main planning and routing of delivery rounds; however, you will be expected to assist with transport coordination and be able to route deliveries when covering their absence.

Key Responsibilities

• Act as a main point of contact for drivers throughout the working day.
• Provide drivers with the information and paperwork required to complete deliveries.
• Monitor driver progress and report delays, breakdowns, absences or delivery problems.
• Process completed delivery paperwork, PODs and other driver documentation.
• Record failed deliveries, customer issues and requests for redelivery.
• Liaise with office teams regarding delivery queries, customer requirements and changes to scheduled work.
• Maintain accurate driver, vehicle and transport records.
• Assist with vehicle servicing, MOTs, repairs, breakdowns and replacement vehicle arrangements.
• Ensure daily and weekly vehicle inspections are completed and any defects are reported.
• Assist with monitoring driver and vehicle compliance.
• Monitor delivery volumes, driver working hours and completion of scheduled work.
• Support with accident, vehicle damage and insurance administration.
• Work closely with the Operations Manager to resolve day-to-day transport issues.
• Assist with route planning and organise delivery routes when covering the Operations Manager's absence.
• Carry out general administration connected with the transport operation.

Skills & Experience

Previous experience within transport, logistics, distribution, administration or transport planning would be highly beneficial.

The successful candidate will ideally have:

• Strong organisational and administrative skills.
• Experience communicating with drivers, customers and internal teams.
• The ability to remain calm and organised in a busy transport environment.
• Good attention to detail and accurate record-keeping skills.
• Confidence using computer systems, email and spreadsheets.
• The ability to identify problems and escalation issues quickly.
• A practical, positive and hands-on approach.
• Knowledge of vehicle compliance and drivers' hours would be advantageous but is not essential.

About You

We are looking for someone who is:

• Reliable and well organised.
• Confident and approachable.
• Comfortable dealing with drivers on a daily basis.
• Able to take ownership of tasks and see them through to completion.
• Comfortable working in a fast-moving environment where priorities can change.
• A strong team player who is happy to support the Operations Manager and wider operation.

This role would suit someone currently working as a Transport Administrator, Transport Coordinator, Logistics Administrator, Fleet Administrator or Junior Transport Planner.

£16.48 per hour Umbrella PAYE
Monday-Friday | 9:00am-5:00pm
Basildon, Essex