Transport Administrator

Workchain; Abingdon; On-site; GBP 29,000 - 36,000; Full time

Job summary

Workchain in Abingdon is seeking a Transport Administrator to join a busy transport team. The role focuses on pallet deliveries, customer service, driver support and operational coordination, with a proactive approach to administration and data accuracy.

You will support dispatch, handle customer queries, manage emails and calls, coordinate with depots, and use EDC systems and pallet portal. The position is 9am–7pm, offered as temp to perm with a salary of £32,500.

Qualifications

• Experience in transport, logistics or administration.
• Excellent communication and customer service skills.
• Strong organisational and time-management abilities.
• Good attention to detail and accuracy.
• Ability to investigate problems and find practical solutions.
• Confidence communicating with drivers, customers, depots and colleagues.
• Good IT skills and ability to learn new systems quickly.
• Ability to stay calm in a fast-paced environment.
• Proactive approach and willingness to support the wider team.

Responsibilities

• Dispatch support for drivers and ensure access to EDC systems.
• Investigate and resolve customer queries promptly.
• Produce KPI reports and address issues to maintain standards.
• Manage incoming emails and calls, delivering timely responses.
• Handle customer claims related to delays, damages, and delivery issues.
• Investigate and resolve customer invoice queries.
• Book consignments and process pallet portal jobs.
• Coordinate inbound storage and dispatch with storage team.
• Provide general administrative support across the transport operation.

Skills

Transport experience

Administrative experience

Customer service

Organisational skills

Attention to detail

Problem solving

Communication

IT skills

Calm under pressure

Proactive team player

Job description

Absolutely — here’s a polished, engaging job advert based on the role description you provided.

Transport Administrator

Location: Abingdon

Salary: £32,500

Hours: 9am - 7pm

Contract: Temp to Perm

About the Role

We are looking for an organised and proactive Transport Administrator to join our busy transport team. This is a varied and fast-paced role, working closely with drivers, management, customers and depot teams to ensure the smooth and efficient running of our daily transport operation. The successful candidate will play a key role in supporting the administration of our transport activities, with a particular focus on pallet deliveries, customer service, driver support and operational coordination.

Key Responsibilities

• Supporting the AM dispatch of drivers, ensuring drivers have the correct equipment and access to their EDC systems for live delivery data capture.
• Investigating and resolving customer queries promptly and professionally.
• Producing and resolving issues identified through KPI reports, helping to maintain high operational standards.
• Managing incoming emails and telephone calls, ensuring customers and colleagues receive timely responses.
• Managing customer claims relating to delays, damages and delivery issues.
• Investigating and resolving customer invoice queries.
• Receiving collections and deliveries from partner depots and booking consignments onto the relevant systems.
• Downloading and processing jobs through the pallet portal.
• Working closely with the storage team to coordinate inbound storage, storage picks and the dispatch of stored pallets.
• Providing general administrative support across the transport operation as required.

About You

We are looking for someone who is organised, reliable and confident working in a busy transport environment. You will be comfortable communicating with a wide range of people and able to manage competing priorities while maintaining a high level of accuracy. You’ll ideally have:

• Previous experience in transport, logistics or administration.
• Excellent communication and customer service skills.
• Strong organisational and time-management abilities.
• Good attention to detail and accuracy.
• The ability to investigate problems and find practical solutions.
• Confidence communicating with drivers, customers, depots and colleagues.
• Good IT skills and the ability to learn new systems quickly.
• The ability to remain calm and professional in a fast-paced environment.
• A proactive approach and willingness to support the wider team.

Why Join Us

This is an excellent opportunity to join a busy and established transport operation where no two days are the same. You'll have the opportunity to develop your knowledge of transport and logistics while working as part of a supportive and collaborative team. If you're organised, customer-focused and enjoy working in a fast-paced environment, we'd love to hear from you.