Transport Admin & Customer Service Specialist

10 recruitment; Huddersfield; In loco; GBP 25.000 - 31.000; Tempo pieno

Descrizione del lavoro

10 Recruitment is recruiting for a Customer Service Administrator to join our client's busy operation in Huddersfield. This role combines customer service and transport administration with resource planning support to keep information flowing and operations running smoothly.

The position involves two working patterns: Monday to Friday, 9:00am–5:30pm (37.5 hours) or a 4 on/4 off rota including early and late shifts; weekend work may be required.

Competenze

• Previous experience working within the transport industry.
• Excellent attention to detail and accuracy.
• A customer-focused approach with the confidence to handle enquiries and resolve issues.
• Strong organisational and administrative skills.
• The ability to communicate professionally with customers, colleagues and management.

Mansioni

• Delivering excellent customer service via telephone, email and SMS, handling enquiries and resolving complaints professionally.
• Supporting Resource Managers with daily communications, planning and administration.
• Maintaining accurate information across resource planning and customer management systems.
• Assisting with driver scheduling, overtime availability and resource planning.
• Coordinating driver training, including refresher courses, defensive driving and ADR renewals.
• Maintaining driver training records and capability matrices.
• Reviewing agency driver hours and processing authorised purchase orders.
• Raising and tracking purchase orders for driver medicals, drug and alcohol testing and external training.
• Investigating delivery discrepancies and reconciling products loaded against products delivered.
• Preparing reports and management information to support operational decision-making.
• Working closely with transport managers, training teams and other operational colleagues.

Conoscenze

Customer service

Attention to detail

Organisational skills

Communication

Strumenti

ATOSS systems

Descrizione del lavoro

10 Recruitment is recruiting for a Customer Service Administrator to join our client's busy operation in Huddersfield. This role combines customer service and transport administration with resource planning support to keep information flowing and operations running smoothly.

The position involves two working patterns: Monday to Friday, 9:00am–5:30pm (37.5 hours) or a 4 on/4 off rota including early and late shifts; weekend work may be required.