Customer Service Administrator

10 recruitment; Huddersfield; On-site; GBP 25,000 - 31,000; Full time

Job summary

10 Recruitment is recruiting for a Customer Service Administrator to join our client's busy operation in Huddersfield. This role combines customer service and transport administration with resource planning support to keep information flowing and operations running smoothly.

The position involves two working patterns: Monday to Friday, 9:00am–5:30pm (37.5 hours) or a 4 on/4 off rota including early and late shifts; weekend work may be required.

Qualifications

• Previous experience working within the transport industry.
• Excellent attention to detail and accuracy.
• A customer-focused approach with the confidence to handle enquiries and resolve issues.
• Strong organisational and administrative skills.
• The ability to communicate professionally with customers, colleagues and management.

Responsibilities

• Delivering excellent customer service via telephone, email and SMS, handling enquiries and resolving complaints professionally.
• Supporting Resource Managers with daily communications, planning and administration.
• Maintaining accurate information across resource planning and customer management systems.
• Assisting with driver scheduling, overtime availability and resource planning.
• Coordinating driver training, including refresher courses, defensive driving and ADR renewals.
• Maintaining driver training records and capability matrices.
• Reviewing agency driver hours and processing authorised purchase orders.
• Raising and tracking purchase orders for driver medicals, drug and alcohol testing and external training.
• Investigating delivery discrepancies and reconciling products loaded against products delivered.
• Preparing reports and management information to support operational decision-making.
• Working closely with transport managers, training teams and other operational colleagues.

Skills

Customer service

Attention to detail

Organisational skills

Communication

Tools

ATOSS systems

Job description

Location: Huddersfield

Salary: £28,190 (including shift allowance and attendence bonus)

Hours: 37.5 hours per week that covers days, and weekends; 4 on 4 off rota comprising of 2 early shifts (05:30 – 16:30) and 2 late shifts (1

Great with customers? Brilliant at keeping things organised? We want to hear from you!

Are you an experienced Customer Service Administrator with a background in transport or logistics? Do you enjoy a busy working environment where no two days are quite the same?

If you're a natural problem-solver, have a keen eye for detail and can juggle multiple priorities without dropping the ball, this could be right up your street!

10 Recruitment are delighted to be recruiting for a Customer Service Administrator to join our client's busy operation in Huddersfield.

This is a varied position combining customer service, transport administration, resource planning support and coordination. You'll play an important part in keeping information flowing, supporting operational teams and ensuring everything runs as smoothly as possible.

Working Hours

The Role Profile Outlines Two Working Patterns

Option 1 – Monday to Friday

9:00am – 5:30pm

37.5 hours per week

One hour unpaid lunch break each day

Option 2 – 4 On, 4 Off Rota

Approximately 37.5 hours per week

Two early shifts: 5:30am – 4:30pm

Two late shifts: 10:00am – 9:00pm

Includes weekend working

What Will You Be Doing?

You’ll be supporting the wider transport and resource management teams, helping to keep customers informed, drivers organised and administrative processes running efficiently.

Your Responsibilities Will Include

• Delivering excellent customer service via telephone, email and SMS, handling enquiries and resolving complaints professionally.
• Supporting Resource Managers with daily communications, planning and administration.
• Maintaining accurate information across resource planning and customer management systems.
• Assisting with driver scheduling, overtime availability and resource planning.
• Coordinating driver training, including refresher courses, defensive driving and ADR renewals.
• Maintaining driver training records and capability matrices.
• Reviewing agency driver hours and processing authorised purchase orders.
• Raising and tracking purchase orders for driver medicals, drug and alcohol testing and external training.
• Investigating delivery discrepancies and reconciling products loaded against products delivered.
• Preparing reports and management information to support operational decision-making.
• Working closely with transport managers, training teams and other operational colleagues.

What Are We Looking For?

We're looking for someone who knows their way around a busy transport operation and takes pride in getting the details right.

You’ll Need

• Previous experience working within the transport industry.
• Excellent attention to detail and accuracy.
• A customer-focused approach with the confidence to handle enquiries and resolve issues.
• Strong organisational and administrative skills.
• The ability to communicate professionally with customers, colleagues and management.

It Would Be a Bonus If You Have

• Experience in transport resource management or planning.
• Knowledge of ATOSS systems.
• Experience using purchase order systems.

Sound Like Your Kind of Role?

If you're an organised, customer-focused administrator who enjoys the pace of transport and logistics, we'd love to hear from you.

Whether your current job title is Transport Administrator, Logistics Administrator, Customer Service Advisor, Planning Administrator or Resource Administrator, your experience could be a great match.

10 Recruitment are delighted to be working on this vacancy for our client.