Transformation Project Officer – Digital & Service Improvement

Wollborg Michelson Personnel Service Inc; Metropolitan Borough of Solihull; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Flexible working arrangements

Generous annual leave — buy up to 10?d

Flexitime scheme

Local Government Pension Scheme

Employee Assistance Programme

Family and carer-friendly policies

Staff benefits including discounts

Job summary

Solihull Council is seeking an organised Project Officer to drive service improvement and digital transformation within the Economy & Infrastructure directorate. You will collaborate with managers, IT teams, partners and customers to deliver meaningful change through technology, systems and data.

You will review processes, develop business cases and support the implementation of new technologies, measuring impact with data to drive continuous improvement across services for residents and

Qualifications

• Degree level qualification or equivalent experience.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Lead service improvement and transformation projects.
• Review processes to identify efficiency and customer experience gains.
• Develop business cases and recommend innovative solutions.
• Collaborate with managers, customers and partners to deliver change.
• Support successful implementation of new technologies and systems.
• Use data and insights to measure impact and drive continuous improvement.

Education

Degree level qualification or equivalent experience

Tools

Microsoft 365

Job description

Solihull Council is seeking an organised Project Officer to drive service improvement and digital transformation within the Economy & Infrastructure directorate. You will collaborate with managers, IT teams, partners and customers to deliver meaningful change through technology, systems and data.

You will review processes, develop business cases and support the implementation of new technologies, measuring impact with data to drive continuous improvement across services for residents and