Project Officer

Solihull Metropolitan Borough Council; Bromsgrove; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Generous annual leave

Flexitime scheme

Local Government Pension Scheme

Employee Assistance Programme - 24/7

Family and carer-friendly policies

Staff discounts and travel benefits

Job summary

Solihull Metropolitan Borough Council seeks a Project Officer to lead service improvement and transformation, reviewing processes and using technology and data to improve efficiency and customer experience. You will collaborate with managers, IT teams and partners to deliver change, supporting new systems and data-driven solutions across the directorate.

This fixed-term opportunity covers a diverse range of Economy & Infrastructure services, with potential secondment; planning team placement

Qualifications

• Degree-level qualification or equivalent experience.
• Experience using Microsoft 365 to improve processes and data quality.
• Experience managing projects or workstreams and delivering outcomes within timescales.
• Strong analytical skills with ability to interpret complex information.
• Excellent communication and stakeholder engagement across diverse audiences.
• Understanding of information governance, data security and compliance.

Responsibilities

• Lead service improvement and transformation projects.
• Review processes and identify efficiency and customer experience improvements.
• Develop business cases and propose innovative solutions.
• Collaborate with managers, colleagues, customers and partners to deliver change.
• Support implementation of new technologies and systems.
• Use data and insight to measure impact and drive continuous improvement.

Skills

Analytical skills

Communication

Stakeholder engagement

Project management

Microsoft 365

Data governance

Education

Degree level qualification

Tools

Microsoft 365

Job description

As Project Officer, you will play a key role in reviewing how services operate and identifying smarter ways of working. You will work closely with managers, colleagues, IT teams, service delivery partners and customers to deliver meaningful change through effective use of technology, systems and data. What you'll be doing

• Leading service improvement and transformation projects.
• Reviewing processes and identifying opportunities to improve efficiency and customer experience.
• Developing business cases and recommending innovative solutions.
• Working with managers, colleagues, customers and partners to deliver change.
• Supporting the successful implementation of new technologies and systems.
• Using data and insight to measure impact and drive continuous improvement.

The fixed-term opportunities offer the chance to work across a diverse range of Economy & Infrastructure services, supporting transformation projects that improve how services are delivered to residents, businesses and communities. You will work with a variety of services, such as highways and transport, environmental and regulatory services, community and partnership services, economic development, and other directorate-wide improvement initiatives. You will help to refine processes and make better use of data and digital solutions, Whilst some of these posts are offered on a fixed term basis, we would welcome applications from internal applicants seeking a secondment opportunity. If you wish to proceed as a secondment, please gain your line manager's approval before applying.

Are you passionate about improving services, solving complex problems and using technology to make a real difference? We are looking for ambitious and innovative Project Officers to join our Economy & Infrastructure directorate. This is an exciting opportunity to lead service improvement initiatives, drive digital transformation and help ensure our services are efficient, effective and fit for the future., The permanent post will be based within our Planning team. Whilst an understanding of, or interest in, the planning sector would be advantageous, it is not essential. We welcome applications from candidates with experience of delivering service improvement, transformation or project work in any sector., We are seeking an organised and analytical professional with experience of delivering improvement projects and engaging stakeholders at all levels,

• A degree level qualification or able to demonstrate relevant experience at an equivalent level.
• Experience of using technology (Microsoft 365) to improve processes, enhance data quality and drive service transformation.
• Experience managing projects or workstreams and delivering outcomes within agreed timescales.
• Strong analytical skills, with the ability to interpret complex information and make evidence-based recommendations.
• Excellent communication and stakeholder engagement skills, with the ability to build positive relationships across a range of audiences.
• A strong understanding of information governance, data security and compliance requirements., This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We also offer:

• Flexible working arrangements, including hybrid working
• Generous annual leave, with the option to purchase up to 10 additional days
• Flexitime scheme
• Access to the Local Government Pension Scheme
• Employee Assistance Programme - 24/7 confidential support
• Family and carer-friendly policies
• Staff benefits including discounts, subsidised travel passes, and Cycle to Work scheme