Transactional Services Specialist (Hybrid Role)

Cafcass; Coventry; Hybride; GBP 25 000 - 32 000; Plein temps

Résumé du poste

Cafcass is recruiting for 1 role of Transactional Services Officer in our Post Exceptions Team. The position supports frontline staff by delivering efficient transactional services and transforming inputs into high-quality outputs for children in family proceedings.

The role sits in a team based from the National Business Centre in Coventry, but teams work flexibly and remotely. We welcome applicants from diverse backgrounds and offer extensive wellbeing support and benefits.

Qualifications

• Proficient in Microsoft Office suite and ability to work with digital tools.
• Strong planning and time management to meet deadlines.
• Excellent attention to detail in handling documents and case files.
• Clear written and verbal communication with colleagues and external partners.
• Comfortable working independently while contributing to team goals.
• Ability to adapt to changing processes and priorities.

Responsabilités

• Answer queries related to post received or how it has been handled from various sources such as the call centre, Cafcass staff, courts, LA and police authorities.
• Process all post and emails into exceptions handling systems and inboxes.
• Validate documents and upload them to correct case files, alerting the appropriate team.
• Review court orders for closed cases and determine if Cafcass action is required.
• Process returned post and investigate reasons for returns, alerting relevant personnel.

Connaissances

Microsoft Office

Planning & time management

Attention to detail

Written & verbal communication

Independent working

Description du poste

Cafcass is recruiting for 1 role of Transactional Services Officer in our Post Exceptions Team. The position supports frontline staff by delivering efficient transactional services and transforming inputs into high-quality outputs for children in family proceedings.

The role sits in a team based from the National Business Centre in Coventry, but teams work flexibly and remotely. We welcome applicants from diverse backgrounds and offer extensive wellbeing support and benefits.