Social Services Admin Assistant (Hybrid)

Shared Services Partnership; Totton; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Shared Services Partnership is seeking a proactive Business Support Assistant in Totton, offering hybrid working. You will provide high-quality administrative support to Social Work teams, handling enquiries, managing records, and supporting daily service operations.

With strong administration and customer service skills, you will work collaboratively, prioritise tasks, and develop familiarity with Microsoft 365 and other IT systems to ensure efficient case management and excellent public

Qualifications

• Strong administration and customer service skills.
• Good organisational skills with ability to manage competing priorities.
• Confidence using Microsoft 365 and ability to learn new IT systems.
• Flexible, team-focused approach with commitment to inclusion, respect and excellent service.

Responsibilities

• Providing administrative support to Social Work teams and responding to enquiries.
• Maintaining accurate records on case management systems.
• Processing information and documentation accurately.
• Coordinating meetings and supporting day-to-day service operations.
• Delivering excellent customer service in collaboration with colleagues.
• Taking minutes at internal and safeguarding meetings and distributing records.

Skills

Administration

Customer service

Organisational skills

Microsoft 365

IT systems learning

Tools

Microsoft 365

Job description

Shared Services Partnership is seeking a proactive Business Support Assistant in Totton, offering hybrid working. You will provide high-quality administrative support to Social Work teams, handling enquiries, managing records, and supporting daily service operations.

With strong administration and customer service skills, you will work collaboratively, prioritise tasks, and develop familiarity with Microsoft 365 and other IT systems to ensure efficient case management and excellent public