Transactional Services Officer

Cafcass; Coventry; Híbrido; GBP 25.000 - 32.000; Jornada completa

Descripción de la vacante

Cafcass is recruiting for 1 role of Transactional Services Officer in our Post Exceptions Team. The position supports frontline staff by delivering efficient transactional services and transforming inputs into high-quality outputs for children in family proceedings.

The role sits in a team based from the National Business Centre in Coventry, but teams work flexibly and remotely. We welcome applicants from diverse backgrounds and offer extensive wellbeing support and benefits.

Formación

• Proficient in Microsoft Office suite and ability to work with digital tools.
• Strong planning and time management to meet deadlines.
• Excellent attention to detail in handling documents and case files.
• Clear written and verbal communication with colleagues and external partners.
• Comfortable working independently while contributing to team goals.
• Ability to adapt to changing processes and priorities.

Responsabilidades

• Answer queries related to post received or how it has been handled from various sources such as the call centre, Cafcass staff, courts, LA and police authorities.
• Process all post and emails into exceptions handling systems and inboxes.
• Validate documents and upload them to correct case files, alerting the appropriate team.
• Review court orders for closed cases and determine if Cafcass action is required.
• Process returned post and investigate reasons for returns, alerting relevant personnel.

Conocimientos

Microsoft Office

Planning & time management

Attention to detail

Written & verbal communication

Independent working

Descripción del empleo

We are recruiting for 1 role of Transactional Services Officer in our Post Exceptions Team.

We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.

Whilst this role is part of a team based from our office in National Business Centre, Coventry, our teams work flexibly and remotely, your proximity to the office doesn’t always have to be a critical consideration.

We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

Let us tell you a bit more about the role...

As an Administrator you will provide a strong supportive backbone to the organisation by the delivery of highly effective and efficient transactional services which facilitates innovation and expertly transforms a range of inputs into high quality outputs to equip front-line staff with the resources to champion the best interests of children involved in family proceedings.

Joining our Post Exceptions Team, you will help to support the smooth running of our services including some of the below tasks:

• Answering any queries regarding post received or how it has been handled – queries can vary from the call centre, any Cafcass staff, the courts, LA and police authorities
• Processing all post and emails that are received into our exceptions handling systems and inboxes
• Validating documents and uploading them to the correct case files and to alert the correct team for them to action
• Reviewing court orders for closed cases, checking if work for Cafcass is required
• Processing any returned post received back from the address or royal mail, and investigating why the post has been returned, alerting the appropriate people

... and what we’re looking for.

• Able to plan and complete work to agreed timescales, prioritising appropriately
• Resilient and able to adapt to a changing environment
• Excellent attention to detail
• Good written and verbal communication skills
• Comprehensive knowledge of Microsoft packages
• The ability to work independently and contribute to the team effectively

If you wish to speak with the recruiting manager of the team for more specific information you can contact Paris Moreton-Wright, Transactional Services Team Leader at , providing your contact information and best times / methods to get hold of you.

We look forward to hearing from you.

Please be advised successful applicants will be subject to a range of pre-engagement checks, including a Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the Cafcass DBS policy.