SEND Operations Officer – Hybrid (6-Month FTC)

Bristol City Council; West of England; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

LGPS—Local Government Pension Scheme

Generous annual leave

Job summary

Bristol City Council is seeking a full-time, fixed-term for 6 months to join the Statutory SEND Team. You will provide operational support across the Post 14 area, owning complex administrative processes, responding to enquiries and helping improve systems to meet legal requirements.

This mainly office-based role offers some remote working flexibility and occasional travel to other sites. You will work closely with colleagues, managers and external partners, handling escalated issues with clear

Qualifications

• Operational experience in administrative coordination within a public service environment.
• Ability to respond to enquiries and resolve issues in a timely manner.
• Basic DBS check required; Bristol City Council does not sponsor for this role.

Responsibilities

• Coordinate and manage complex administrative tasks from start to finish.
• Handle day-to-day operational issues and make decisions in line with guidance.
• Respond to enquiries from colleagues, partners and families, including escalated issues.
• Promote Bristol City Council's values: Dedicated, Respect, Ownership, Curious, Collaborative.
• Drive improvements in processes and systems.

Skills

Coordination

Decision making

Communication

Job description

Bristol City Council is seeking a full-time, fixed-term for 6 months to join the Statutory SEND Team. You will provide operational support across the Post 14 area, owning complex administrative processes, responding to enquiries and helping improve systems to meet legal requirements.

This mainly office-based role offers some remote working flexibility and occasional travel to other sites. You will work closely with colleagues, managers and external partners, handling escalated issues with clear