Training Specialist

Lucy Walker Recruitment; Leeds; On-site; GBP 26,000 - 38,000; Full time

Job summary

Lucy Walker Recruitment Limited is seeking a Client Onboarding Specialist for a Leeds-based tech company. You will deliver remote and on-site training to customers, ensuring they adopt products effectively and receive a strong start to their journey.

The role requires coordinating with internal teams, creating training materials, and maintaining training records. A proactive communicator with customer service experience will thrive in this fast-paced environment.

Qualifications

• Previous onboarding/training background
• Excellent communication and presentation skills
• Substantial experience in a customer service environment
• Proactive, efficient, and able to work independently
• Good organisational skills

Responsibilities

• Deliver remote and in-person training to all customers
• Monitor and evaluate training effectiveness through assessments, surveys, and feedback reporting
• Create engaging training materials
• Onboard new customers, ensuring they receive the best possible start
• Create all external and internal training material
• Work with the training lead to increase attendance
• Maintain accurate training records for all customers
• Monitor the training inbox
• Ensure all training tasks are completed to the required standard

Skills

Onboarding

Communication

Customer Service

Organisation

Job description

Working with an exciting tech company in Leeds, we are looking to recruit a Client Onboarding Specialist to join their team. Working with internal teams to support their external client base, the successful candidate will be on hand to support with the onboarding of new clients and ensuring they are trained in the products they have purchased.

Your duties will include:

• Delivering remote and in person training to all customers.
• Monitoring and evaluating training effectiveness through assessments, surveys, and feedback reporting
• Creating engaging training materials
• Onboarding new customers, ensuring they receive the best possible start
• Create all external and internal training material
• Working with the training lead to increase attendance
• Maintaining accurate training records for all customers
• Monitoring the training inbox
• Ensuring all training tasks are completed to the required standard

This is an exciting role working within a fast-paced setting, this role will be office based and attendance to client site is required to deliver some training, therefore a car driver with vehicle is essential.

Desired qualifications and characteristics:

• A previous client onboarding/ training background
• Excellent communication and presentation skills
• Substantial experience working in a customer service environment
• Proactive, efficient, and able to work independently
• Good organisational skills