Training Officer

Elite Hotels (Rotherwick) Ltd.; Hook; On-site; GBP 20,000 - 28,000; Full time

Job summary

Elite Hotels (Rotherwick) Ltd. is seeking a hands-on training position to embed our culture, service standards and behaviour across the property.

Through on-the-job, online and classroom training, you will work with the Human Resources manager and heads of department to translate learning programmes into consistent on-the-floor performance. The role suits someone with training and coaching experience in hospitality, excellent verbal and written communication, customer-focused and self-motivated.

Qualifications

• Experience in training and coaching in a hospitality environment.
• Excellent verbal and written communication skills, passionate and self-motivated.
• Enthusiastic, customer-focused, and able to work within deadlines.
• Flexible hours to suit operational learning needs.

Responsibilities

• Deliver on-the-job, online and classroom training across hotel operations.
• Support managers to build capability, accountability and engagement.
• Translate learning programmes into consistent on-the-floor performance.
• Coordinate with HR manager and dept heads on training needs.

Skills

Training

Coaching

Communication

Hospitality

Customer focus

Self-motivated

Job description

Overview of Role:

This hands-on, practical training position plays a key role in embedding Elite Hotels' culture, service standards, and behaviour expectations across the property. Through on-the-job, online and classroom training, working closely with the Human Resources manager and heads of department across the hotels' operations, you will ensure learning programmes are translated to consistent on-the-floor performance, supporting managers to build capability, accountability and engagement and development activities to develop consistent standards that reflect the Company's culture and the ethos of delivering distinctive, engaged and guest-centric service.

The role will suit someone who:

• Can demonstrate previous experience in training and coaching in a hospitality environment
• Has excellent verbal and written communication skills, is passionate, and self-motivated
• Is enthusiastic, customer-focused, and able to work within deadlines
• Can be flexible towards hours to suit operational learning needs

32 hours per week, site-based, flexible days.

At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.