Training Officer

Elite Hotels (Rotherwick) Ltd.; East Grinstead; On-site; GBP 26,000 - 36,000; Part time

Job summary

Elite Hotels (Rotherwick) Ltd. is seeking a Learning & Culture Executive to embed the hotel's culture, service standards and behaviours through on-the-job, online and classroom training.

You will work with HR and department heads to translate learning programmes into consistent on-the-floor performance, fostering capability, accountability and engagement. The role covers induction, compliance, and customer service training, with a focus on mentoring apprentices and supporting apprenticeship

Qualifications

• Experience delivering training and coaching in hospitality.
• Excellent verbal and written communication; highly organised.
• Flexible hours to suit operational learning needs.

Responsibilities

• Design, deliver and support a range of learning and development activities to develop consistent standards reflecting the company culture.
• Embed Elite Hotel’s culture, service standards and behavioural expectations across the property.
• Mentor guest-facing apprentices and support apprenticeship programmes.
• Coordinate induction, statutory and compliance training alongside customer service training.
• Support managers to build capability, accountability and engagement with their teams.

Skills

Training & coaching

Verbal communication

Written communication

Organised

Customer-focused

Self-motivated

Job description

Learning & Culture Executive Overview:

This hands-on and practical training position plays a key role in embedding Elite Hotel’s culture, service standards and behavioural expectations across the property. Through on-the-job, online and classroom training, working closely with the Human Resources Manager and Heads of Departments across the Hotel operation, you will ensure learning programmes are translated to consistent on-the-floor performance, supporting managers to build capability, accountability and engagement with their teams. You will design, deliver and support a range of learning and development activities to develop consistent standards that reflect the Company’s culture and the ethos of delivering distinctive, engaged and guest-centric service.

As a Training Officer you will have experience of delivering a wide variety of activities from induction, statutory and compliance training to customer service - ideally within a hospitality setting. As a natural role model you will set the tone for a thriving learning environment including supporting the hotel’s apprenticeship activities and mentor guest-facing apprentices in the completion of their apprenticeship programme.

This role will suit someone who;

• Can demonstrate previous experience in training and coaching in a hospitality environment
• Has excellent verbal and written communication skills, be highly organised, passionate and self-motivated
• Is enthusiastic, customer-focused and be able to work within deadlines
• Can be flexible towards hours to suit operational learning needs

32 hours per week, site based, flexible days.