Learning & Culture Executive

Elite Hotels; Eastbourne; On-site; GBP 23,000 - 27,000; Full time

Job summary

The Grand Hotel, Eastbourne, part of Elite Hotels, is seeking a Learning & Culture Executive to design, deliver and support learning activities that embed the hotel’s culture and service standards across the property.

You will work with the Human Resources Manager and Heads of Departments to translate learning programmes into consistent on-the-floor performance and support apprenticeship initiatives. The role requires flexibility to meet operational learning needs.

Qualifications

• Experience delivering learning and development activities in hospitality
• Strong verbal and written communication, well organised
• Ability to work to deadlines and adapt hours as needed

Responsibilities

• Design, deliver and support learning programmes to embed culture and service standards
• Support managers to build capability and engagement with teams
• Mentor apprentices and support apprenticeship programmes
• Translate programmes to consistent on-the-floor performance

Skills

Training delivery

Coaching

Communication skills

Hospitality

Job description

This is a new opportunity created by The Grand Hotel, Eastbourne to support our commitment the development of our team.

Learning & Culture Executive Overview:

This hands-on and practical training position plays a key role in embedding Elite Hotel’s culture, service standards and behavioural expectations across the property. Through on-the-job, online and classroom training, working closely with the Human Resources Manager and Heads of Departments across the Hotel operation, you will ensure learning programmes are translated to consistent on-the-floor performance, supporting managers to build capability, accountability and engagement with their teams. You will design, deliver and support a range of learning and development activities to develop consistent standards that reflect the Company’s culture and the ethos of delivering distinctive, engaged and guest-centric service.

As a Learning & Culture Executive you will have experience of delivering a wide variety of activities from induction, statutory and compliance training to customer service - ideally within a hospitality setting. As a natural role model you will set the tone for a thriving learning environment including supporting the hotel’s apprenticeship activities and mentor guest-facing apprentices in the completion of their apprenticeship programme.

This role will suit someone who;

• Can demonstrate previous experience in training and coaching in a hospitality environment
• Has excellent verbal and written communication skills, be highly organised, passionate and self-motivated
• Is enthusiastic, customer-focused and be able to work within deadlines
• Can be flexible towards hours to suit operational learning needs

32 hours per week, site based, flexible days.