HR & Training Manager

Crossco (1467) Limited; Newcastle upon Tyne; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Paywise+

Hotel staff discounts

Food, beverage & spa discounts

Staff parking

Gym access

Job summary

Crossco (1467) Limited is seeking an HR & Training Manager to drive our people strategy across the hospitality business. You’ll lead development training, support recruitment, deliver onboarding, and manage compliance training for all staff.

Working with Heads of Department, you will design engaging in-house training, monitor brand standards, and promote staff wellbeing and engagement. The role requires strong communication, organisation, and ability to train groups in a fast-paced environment.

Qualifications

• Excellent interpersonal and communication skills.
• Experience delivering training and onboarding.
• Ability to support recruitment and compliance activities.

Responsibilities

• Organise external training programmes and refreshers.
• Design and deliver in-house training on customer service and health & safety.
• Support recruitment, job postings, screening and onboarding.
• Monitor absence, assist with disciplinary procedures and ensure compliance training.
• Foster staff engagement and wellbeing initiatives.

Skills

Interpersonal skills

Organisational skills

Training delivery

Cross-department collaboration

Education

CIPD qualification in progress

Tools

HRIS

Job description

The HR & Training Manager plays a pivotal role in supporting our people strategy by leading developmental training across the business, supporting with recruitment processes, delivering high-quality onboarding, and managing compliance training across the business. This position will work closely with Heads of Department (HODs) to ensure our teams have the skills, knowledge, and motivation to deliver outstanding service and meet brand standards.

Key Responsibilities

Training & Development

• Organise and coordinate external training programmes.
• Ensure monthly compliance training refreshers are carried out for all staff.
• Track and monitor completion of all brand training, ensuring it is refreshed annually in line with brand standards.
• Design and deliver engaging in-house training sessions covering topics such as customer service, problem-solving, crisis management, and health & safety.
• Support the Director of People & Culture with the career development programme.
• Create exciting and fun training content for a forward-thinking hospitality environment

Recruitment & Onboarding

• Support HODs with the recruitment process, including job postings, candidate screening, and interview coordination.
• Conduct company inductions for all new starters.
• Monitor probationary periods, ensuring all reviews and documentation are completed in a timely manner.

Employee Relations & Compliance

• Monitor absence management procedures, ensuring accurate paperwork and reporting.
• Assist with any disciplinary procedures in line with company policies.
• Ensure compliance training is delivered, tracked, and monitored effectively.
• Conduct regular training file audits to maintain compliance standards.

Employee Engagement & Wellbeing

• Support the delivery of staff wellbeing initiatives.
• Act as a positive role model, fostering staff engagement and a supportive working culture.

About You

We’re looking for a people-focused, organised, and energetic individual with a positive outlook who thrives in a fast-paced environment. You will be a confident communicator, comfortable presenting to groups, and passionate about developing people.

Essential Skills & Attributes:

• Excellent interpersonal and communication skills.
• Strong organisational abilities with attention to detail.
• Confident in delivering training to groups.
• Ability to work collaboratively across departments.

Desirable Skills & Experience:

• Previous experience in hospitality (preferred but not essential).
• Currently studying towards CIPD qualification or equivalent.
• Experience in HR administration and/or training delivery.

What’s In It for You?

• Exceptional training and leadership development opportunities
• Hotel discounts across the portfolio – staff rates plus up to 50% off food, beverage, and spa
• Paywise+ – access up to 40% of your earned pay and automatic savings options
• 24/7 Employee Assistance Programme and Virtual GP Via Mintago
• Salary Sacrifice options and retail discounts Via Mintago
• Free staff parking
• Access to hotel gym facilities