Training Manager

Gymbox - Head Office; London Borough of Southwark; Presencial; GBP 29.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly bonus

Descripción de la vacante

Gymbox Head Office is seeking a proactive Host Team Leader (number 2 in the club) to drive daily operations, maintain spotless gym floors, ensure member areas shine, and keep systems running smoothly.

You will tackle queries, support maintenance needs, and lead engaging, high‑impact sales tours aligned with the Club Manager’s strategy to boost POS performance and member experience daily.

Formación

• Experience supervising or leading a team in a hospitality setting.
• Background in commercial economics, sports education, hospitality or similar relevance.
• Demonstrable experience delivering excellent customer service.
• Excellent communication and organisation skills.
• Keen eye for attention to detail.
• Ability to work as a team and use initiative to problem solve.
• Stress resilience, ability to handle different situations at once, prioritising skills.

Responsabilidades

• Coach the front of house team to deliver excellent consistent service at all times ensuring trained appropriately and proactively maintain gym floor standards.
• Lead and support the rest of the team in handling customer queries effectively through up-to-date product knowledge within the club (Classes, Equipment, Facilities).
• Lead the host team to own daily club standards — checklists, cleanliness, maintenance follow-ups, and safety checks.
• Manage completion of regular Health and safety tasks, stock take and operational systems (towel management, locker controls etc).
• Motivate the team to deliver a top-level member experience through maintaining the cleanliness of member areas, gym floor, recovery/wellness (regular walk arounds, clearing up weights etc) and vending machines.
• Coach and guide team on delivering effective sales tours to hit sales targets effective based on Club Manager’s strategy for the club.
• Log, track and escalte maintenance issues with contractors and suppliers to ensure equipment, facilities and stock are maintained effectively.
• Support when required with chasing debtors.
• This list is not exhaustive, you will be required to complete extra tasks within your skillset to support business needs.

Conocimientos

Team leadership

Customer service

Communication

Organisation

Problem solving

Stress resilience

Educación

Hospitality background

Descripción del empleo

Salary: £29,000 to£31,000per annum with a £500 earnable bonus based on club targets each month.
Hours: 40 hours per week

Job Summary:

Ignite the Host team to deliver an unforgettable member experience—fueling standout service, sharp product knowledge, and unbeatable club standards. As the number 2 in the club, own the buzz of daily operations by keeping the gym floor spotless, member areas shining, and systems running smoothly, all while tackling queries and maintenance needs with speed and confidence. Lead by example to inspire the team to deliver dynamic, high‑impact sales tours that smash KPIS (See KPIS for more information), elevate POS performance, and keep the club performing at its peak every single day.

Key Responsibilities

• Coach the front of house team to deliver excellent consistent service at all times ensuring trained appropriately and proactively maintain gym floor standards.
• Lead and support the rest of the team in handling customer queries effectively through up-to-date product knowledge within the club (Classes, Equipment, Facilities).
• Lead the host team to own daily club standards — checklists, cleanliness, maintenance follow-ups, and safety checks.
• Manage completion of regular Health and safety tasks, stock take and operational systems (towel management, locker controls etc).
• Motivate the team to deliver a top-level member experience through maintaining the cleanliness of member areas, gym floor, recovery/wellness (regular walk arounds, clearing up weights etc) and vending machines.
• Coach and guide team on delivering effective sales tours to hit sales targets effective based on Club Manager’s strategy for the club.
• Log, track and **escalate** maintenance issues with contractors and suppliers to ensure equipment, facilities and stock are maintained effectively.
• Support when required with chasing debtors.
• This list is not exhaustive, you will be required to complete extra tasks within your skillset to support business needs.

Key KPIS for the the role:

• Joiners
• Retention
• Vending
• Club experience – mystery shops and audit

Skills, Knowledge and Experience

• Experience supervising or leading a team in a hospitality setting.
• Background in commercial economics, sports education, hospitality or similar relevance.
• Demonstrable Experience of delivering excellent customer service.
• Excellent communication and organisation skills.
• Keen eye for attention to detail.
• Ability to work as a team and use initiative to problem solve.
• Stress resilience, ability to handle different situations at once, prioritising skills.