Host

Gymbox - Victoria; City of Westminster; On-site; GBP 13,000 - 17,000; Part time

Benefits offered by this job

25 days holiday

Pension plan

OpenUp mental health access

Unlimited club access for you and a +1

Job summary

Gymbox - Victoria in London is seeking a friendly host to deliver outstanding member service, lead dynamic club tours, and help create a welcoming atmosphere across the gym.

You will keep areas clean, support safety, and assist with marketing and member administration, with hours including weekends and evenings.

This role offers 25 days holiday, pension, and access to OpenUp, plus free club entry for you and a guest.

Qualifications

• Demonstrated ability to deliver excellent member service.
• Strong communication and organisational skills.
• Willingness to work weekends and evenings.
• Experience in hospitality or fitness is helpful.

Responsibilities

• Provide excellent customer service to members and prospects.
• Deliver club tours with up-to-date information about products.
• Maintain cleanliness of member areas and gym floor.
• Stock towel area, vending and protein shake machine.
• Proactively report maintenance or facilities improvements.
• Follow health and safety procedures.
• Update member details in relevant systems.
• Open and close the club using specified checklists.
• Support marketing campaigns and member administration.
• Complete extra tasks as needed to support business needs.

Skills

Member service

Customer orientation

Communication

Organisational skills

Stress resilience

Teamwork

Flexible schedule

Availability for 16+ hours

Attention to detail

Education

Background in commercial economics

Sports education or hospitality experience

Job description

Salary: £12.96 per hour

As a host you will have the opportunity to create memorable experiences for every member and prospect by delivering exceptional customer service and leading dynamic, informative club tours.

You’ll play a key part in shaping the atmosphere of the club—keeping member areas clean, welcoming, and energising—while actively supporting a safe environment by spotting, reporting, and escalating any improvements to the clubs. You are a multi-tasker, handling various situations at once.

Key Responsibilities

• Provide excellent customer service to members and potential prospects in line with brand values.
• Deliver exceptional club tours to potential prospects, based on their needs, providing up to date information about the various products available and following up where appropriate.
• Ensure top level member experience through maintaining the cleanliness of member areas, gym floor (regular walk arounds, clearing up weights etc) and vending machines.
• Stocking towel area, vending and protein shake machine.
• Proactively reporting maintenance or facilities improvements.
• Ensure any health and safety risks are minimised upon discovery/reporting and follow correct procedures to rectify escalating where required.
• Ensure members and prospects details are correctly updated within relevant systems.
• Safely and securely open the club and close the club following specified checklists.
• Support with marketing campaigns, and member administration (Service Calls, member support, payment & Debt support).
• This list is not exhaustive; you will be required from time to time to complete extra tasks within your skillset to support business need.

Skills, Knowledge and Experience

• Demonstrable ability to deliver excellent member service
• Demonstrable commercial mindset and customer orientated
• Background in commercial economics, sports education, hospitality or similar relevance
• Excellent communication and organisational skills
• Stress resilience, ability to handle different situations at once, prioritising skills.
• Ability to use initiative and work as a team
• Availibility for the minimum of 16 hours a week, for minum a year.
• Demonstrable attention to detail
• Ability to work flexibly for business needs, hours can range across weekends and evenings
• Ability to work across multiple clubs
• Ability to uphold the UGG Values of We Do, We Care, We Energise and We Challenge
• Experience in the hospitality industry and/or fitness industry (desirable)
• Demonstrable commercial mindset
• Interest in the fitness industry

We offer

• Participation in development program (host, hospitality manager, club manager)
• 25 days holiday (based on full-time employment)
• Exchange of holidays
• Pension plan to support your future
• Well-being matters: you and your family get unlimited access to OpenUp, our mental health and well-being partner
• Unlimited access to all our first-class clubs for you and a +1