Manager

COREcruitment Ltd; Metropolitan Borough of Solihull; Presencial; GBP 28.000 - 34.000; Jornada completa

Descripción de la vacante

COREcruitment Ltd is seeking a Manager for maternity cover in the Leisure and Fitness sector. The role holds full responsibility for driving club commercial results, including membership revenue, POS value, and sales mix, while leading a high‑performing team and coaching premium sales skills.

You will shift the team toward a premium, storytelling‑driven approach, oversee CRM analytics (Dynamics) and data‑led prioritisation, and ensure exemplary overall service and GDPR compliant operations.

Formación

• Experience leading a high‑performing commercial or sales team.
• Strong commercial acumen with ability to interpret results and drive profitability.
• Excellent people management and organisational skills.
• Passion for hospitality and customer experience with service standards.
• Effective communication and interpersonal abilities to drive performance.
• Flexible to work early mornings, evenings, weekends and holidays.

Responsabilidades

• Holding total accountability for the club’s commercial results including membership revenue and POS value.
• Driving corporate sales pipeline, partnerships, lead flow, and prospect journey oversight.
• Delivering accurate weekly and monthly commercial planning and modelling.
• Shifting to a premium, value‑driven membership model and storytelling.
• Ensuring CRM usage, data insights, and prioritisation to grow conversion.
• Leading a high‑performance culture with KPIs, coaching, and talent development.
• Leading by example during duty shifts and ensuring standards in operations and reporting.

Conocimientos

Leadership

Commercial acumen

People management

Customer experience

Communication

Flexibility

Sales performance

Herramientas

Dynamics CRM

Descripción del empleo

Manager - (Maternity cover) - Leisure and Fitness

Salary £31,000+

The Role

• Holding total accountability for the club’s commercial results, including membership revenue, net movement, POS value, total wallet size, sales volume, quality of sale, and sales mix.
• Driving corporate sales pipeline activity, strategic partnerships, lead flow, conversion optimisation, and full oversight of the prospect journey.
• Delivering accurate weekly and monthly commercial planning and activity modelling to support performance.
• Shifting the team from mid-market, volume-based selling to a premium, value-driven model by positioning membership as a premium lifestyle and enhancing sales storytelling through personas, emotional drivers, and tailored value propositions.
• Ensuring accurate CRM (Dynamics) usage, predictive insights, and data-led prioritisation to increase conversion, reduce drop-off, and grow POS value.
• Leading a high-performance culture by setting clear KPIs, delivering disciplined one-to-ones, coaching premium sales skills, and identifying and developing future talent.
• Leading by example during duty shifts, operational escalations, and member interactions, modelling exceptional standards at all times.
• Ensuring operational and administrative excellence, including accurate membership administration, GDPR compliance, transparent reporting, and full CRM accuracy.

Experience

• Proven experience leading a high-performing commercial or sales team.
• Strong commercial acumen with the ability to interpret financial results and drive profitability.
• Strong people management and organisational skills, fostering a cohesive and high-performing team.
• A passion for hospitality and customer experience, with unwavering dedication to service standards.
• Excellent communication and interpersonal skills, with the ability to hold people accountable and drive performance.
• Flexibility to work early mornings, evenings, weekends, and holidays.