Host

Gymbox - Old Street; Greater London; Presencial; GBP 15.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Development program

25 days holiday

Pension plan

OpenUp access

Unlimited club access

Descripción de la vacante

Harri, a hospitality club brand in the United Kingdom, is seeking a part-time host to deliver exceptional member service, lead engaging club tours, and keep areas clean and welcoming. This role requires a proactive mindset, strong communication, and the ability to work across multiple clubs with weekend and evening shifts.

You will support health and safety, assist with marketing and member administration, and help create memorable experiences for members and prospects while upholding Harri's

Formación

• Demonstrable ability to deliver excellent member service.
• Background in hospitality, sports, or fitness environments.
• Excellent communication and organisational skills.
• Ability to work flexibly across weekends and evenings.
• Ability to work across multiple clubs and maintain safety standards.

Responsabilidades

• Provide excellent customer service to members and prospects in line with brand values.
• Deliver club tours to prospects, sharing up-to-date product information.
• Keep member areas, gym floor, and vending areas clean and welcoming.
• Stock towel area, vending and protein shake machine.
• Proactively report maintenance or facilities improvements.
• Minimise health and safety risks and follow correct procedures.
• Update member and prospect details in relevant systems.
• Open and close the club safely following checklists.
• Support marketing campaigns and member administration (calls, payments & debt support).
• Carry out extra tasks as needed to support business needs.

Conocimientos

Customer service excellence

Communication

Teamwork

Flexibility

Attention to detail

Descripción del empleo

Salary: £12.96 per hour

As a host you will have the opportunity to create memorable experiences for every member and prospect by delivering exceptional customer service and leading dynamic, informative club tours.

You’ll play a key part in shaping the atmosphere of the club—keeping member areas clean, welcoming, and energising—while actively supporting a safe environment by spotting, reporting, and escalating any improvements to the clubs. You are a multi-tasker, handling various situations at once.

Key Responsibilities

• Provide excellent customer service to members and potential prospects in line with brand values.
• Deliver exceptional club tours to potential prospects, based on their needs, providing up to date information about the various products available and following up where appropriate.
• Ensure top level member experience through maintaining the cleanliness of member areas, gym floor (regular walk arounds, clearing up weights etc) and vending machines.
• Stocking towel area, vending and protein shake machine.
• Proactively reporting maintenance or facilities improvements.
• Ensure any health and safety risks are minimised upon discovery/reporting and follow correct procedures to rectify escalating where required.
• Ensure members and prospects details are correctly updated within relevant systems.
• Safely and securely open the club and close the club following specified checklists.
• Support with marketing campaigns, and member administration (Service Calls, member support, payment & Debt support).
• This list is not exhaustive; you will be required from time to time to complete extra tasks within your skillset to support business need.

Skills, Knowledge and Experience

• Demonstrable ability to deliver excellent member service
• Demonstrable commercial mindset and customer orientated
• Background in commercial economics, sports education, hospitality or similar relevance
• Excellent communication and organisational skills
• Stress resilience, ability to handle different situations at once, prioritising skills.
• Ability to use initiative and work as a team
• Availibility for the minimum of 16 hours a week, for minum a year.
• Demonstrable attention to detail
• Ability to work flexibly for business needs, hours can range across weekends and evenings
• Ability to work across multiple clubs
• Ability to uphold the UGG Values of We Do, We Care, We Energise and We Challenge
• Experience in the hospitality industry and/or fitness industry (desirable)
• Demonstrable commercial mindset
• Interest in the fitness industry

We offer

• Participation in development program (host, hospitality manager, club manager)
• 25 days holiday (based on full-time employment)
• Exchange of holidays
• Pension plan to support your future
• Well-being matters: you and your family get unlimited access to OpenUp, our mental health and well-being partner
• Unlimited access to all our first-class clubs for you and a +1