Gym Manager - Tottenham Hale, London

Anytime Fitness; Tottenham; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Excellent performance bonus

Complimentary Anytime Fitness member­-

Ongoing training and development

Career progression within Anytime

Job summary

Anytime Fitness is seeking a Club Manager to lead an established Tottenham club, driving membership growth and delivering exceptional member experiences daily.

You will motivate a team, manage store KPIs and budgets, and build strong relationships with the local community, charities and businesses, while maintaining health, safety and presentation standards.

Qualifications

• Previous experience as a Club Manager or GM in fitness, leisure, hospitality, or retail.
• Proven experience increasing sales and improving customer retention.
• Experience managing KPIs and budgets.
• Experience leading and developing successful teams.

Responsibilities

• Lead and develop a high-performing team.
• Deliver exceptional member service daily.
• Increase member retention through communication and engagement.
• Drive new member sales and exceed monthly targets.
• Deliver 15% net membership growth over the coming year.
• Create a welcoming, energetic club culture.
• Build relationships with local businesses and community groups.
• Plan and execute local marketing initiatives and club events.
• Manage the club's social media presence and local brand awareness.
• Monitor KPIs including sales, retention, referrals and member satisfaction.
• Recruit, train and coach future talent.
• Ensure operational excellence across health & safety, compliance and presentation.
• Take ownership of maintenance issues and resolve problems quickly.
• Continuously identify opportunities to improve the member experience.

Skills

Club management

Leadership

Sales focus

Customer experience

KPI management

Social media

Community engagement

Job description

• Lead, motivate and develop a high-performing team.
• Deliver exceptional member service every single day.
• Increase member retention through outstanding communication and engagement.
• Drive new member sales and exceed monthly targets.
• Deliver ambitious net membership growth of 15% over the coming year.
• Create a welcoming, energetic and community-focused club culture.
• Build relationships with local businesses, charities and community groups.
• Plan and execute local marketing initiatives and club events.
• Manage the club's social media presence and local brand awareness.
• Monitor KPIs including sales, retention, referrals and member satisfaction.
• Recruit, train and coach future talent.
• Ensure operational excellence across health & safety, compliance and presentation.
• Take ownership of maintenance issues and resolve problems quickly.
• Continuously identify opportunities to improve the member experience.
  This role requires an inspirational leader with proven flair and commercial ability. We are looking for an exceptional manager with the experience of developing the standards and reputation of an established gym whilst nurturing a growing membership base and team

The successful candidate will take the reins of an established club with ambitious plans to increase membership, strengthen our community presence and build upon a solid foundation built over the last 2 years. If you love developing people, building relationships and creating an energetic club culture where members genuinely enjoy spending time, we would love to hear from you.

You’ll already have experience managing people in a customer-focused environment, ideally in a gym environment. Most importantly, you’ll be someone who naturally takes ownership, solves problems and creates positive energy around you.

You’ll Be:

• An inspirational leader rather than simply a supervisor.
• Commercially driven and target-focused.
• Passionate about delivering exceptional customer experiences.
• Highly organised with excellent prioritisation skills.
• Confident making decisions and taking ownership.
• Comfortable managing performance and holding people accountable.
• A natural relationship builder.
• Positive, energetic and resilient.
• Hands-on and visible around the club.
• Passionate about health, fitness and community engagement.

Experience Required:

• Previous experience as a Club Manager, Assistant Manager, or General Manager in fitness, leisure, hospitality, or retail.
• Proven experience increasing sales and improving customer retention.
• Experience managing KPIs and budgets.
• Experience leading and developing successful teams.
• Strong understanding of social media marketing and community engagement.

About Anytime Fitness

Anytime Fitness is the world's largest 24-hour fitness operator with over 6,000 clubs. We aim to deliver a premium training environment for our members whilst maintaining a strong sense of community and remaining affordable.

The Opportunity

• As Club Manager, you'll lead from the front.
• You will inspire your team, engage with members every day and take full ownership of the club's commercial performance.
• You will be equally comfortable speaking with prospective members, coaching and mentoring your team, organising community events, reviewing KPIs and ensuring the club operates to the highest possible standards.
• Success in this role will be measured not just by sales, but by member satisfaction, retention and the culture you create.

Salary and Benefits

• £35,000 - £40,000 per year Excellent performance bonus.
• Complimentary Anytime Fitness membership.
• Ongoing training and development.
• Career progression within the Anytime Fitness network.
• A newly refurbished premium working environment.
• The opportunity to make a genuine impact and build a thriving fitness community.

If you are an ambitious leader who thrives on creating exceptional member experiences while delivering commercial success, we would love to hear from you.