Training Lead: CRM/CPQ Change & Learning Architect

Deltra Group; Greater London; Vor Ort; GBP 50.000 - 70.000; Vollzeit

Zusammenfassung

Deltra Group is seeking a Training Lead to own business user training across a major CRM/CPQ/ERP deployment on a 12‑month contract. You will shape how colleagues learn the new ways of working from the first release and through subsequent updates.

Responsibilities include mapping end-to-end opportunities to orders by role, developing a joined-up curriculum, and coordinating content with process owners, SMEs and technology teams.

Qualifikationen

• Experience leading business user training for technology-enabled change.
• Experience delivering CRM/CPQ or ERP roll-outs across multiple countries, including taking over in-flight work.
• Instructional design and self-serve digital learning experience.

Aufgaben

• Map the end-to-end Opportunity to Order journey by role, identify training gaps and decide which existing materials to keep, adapt or rebuild.
• Develop and deliver the training plan, including a joined-up curriculum and self-serve learning approach.
• Work with process owners, subject matter experts, data stewards and technology teams to build and validate content.
• Track training readiness and completion across the business.
• Use learner feedback and completion data to guide reinforcement activity.

Kenntnisse

Training leadership

CRM/ERP rollout

Salesforce/CPQ experience

Instructional design

Jobbeschreibung

Deltra Group is seeking a Training Lead to own business user training across a major CRM/CPQ/ERP deployment on a 12‑month contract. You will shape how colleagues learn the new ways of working from the first release and through subsequent updates.

Responsibilities include mapping end-to-end opportunities to orders by role, developing a joined-up curriculum, and coordinating content with process owners, SMEs and technology teams.