Training and Standards First Line Manager

Iron Mountain; Kilsby; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Flexible work options

Health & retirement plans

Professional growth

Job summary

Iron Mountain in Rugby is seeking a Training & Standards First Line Manager to join our Operations team. You will support the delivery of operational excellence, maintain SOPs, and deliver training and coaching across our Distribution Centre operation.

The role requires experience in warehouse, fulfillment, logistics or e-commerce, with a background in training, supervising, coaching, or leading operational teams, plus strong communication and administrative skills and proficiency with warehouse

Qualifications

• Experience in warehouse, fulfillment, logistics or e-commerce environment.
• Background in training, supervising, coaching or leading operational teams.
• Strong communication, organizational and administrative skills with attention to detail.
• Proficiency with warehouse systems and Microsoft Office applications.

Responsibilities

• Maintain SOPs and monitor quality metrics across fulfillment activities.
• Lead onboarding and ongoing training for operational colleagues with records and competency assessments.
• Ensure premium packaging adherence and coordinate process updates with the Account Operations Manager.
• Provide training, supervision and coaching to warehouse teams.
• Utilize warehouse systems and Microsoft Office to support operations.

Skills

Training & Coaching

SOPs & Quality

Warehouse Systems

MS Office

Communication & Leadership

Job description

Iron Mountain is seeking a motivated Training & Standards First Line Manager to join our Operations team in Rugby. In this role, you will be responsible for supporting the delivery of operational excellence, maintaining standard operating procedures (SOPs), and delivering training and coaching across our Distribution Centre operation.

• Maintain Operational Standards & Quality: Support the implementation, audit, and maintenance of SOPs across all fulfillment activities, monitoring key quality metrics such as packing accuracy, damages, and returns to ensure safe, accurate execution aligned with luxury brand expectations.
• Deliver Training & People Coaching: Lead onboarding, induction, and ongoing coaching for operational colleagues, maintaining accurate training records and competency assessments to bridge skill gaps across teams.
• Promote Packaging & Stakeholder Collaboration: Drive adherence to premium packaging requirements to reduce damage, while serving as a primary point of contact between operational teams and the Account Operations Manager to communicate process updates. Proven experience in a warehouse, fulfillment, logistics, or e-commerce environment.
• Demonstrated background training, supervising, coaching, or leading operational teams.
• Strong communication, organizational, and administrative skills with exceptional attention to detail.
• Proficiency in using warehouse systems and Microsoft Office applications. At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation., Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

• Competitive compensation and benefits aligned with experience.
• Generous paid time off and public holidays to support your work-life balance.
• Flexible work options and alternative arrangements where applicable.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

Category: Operations Group