Training and Standards First Line Manager

ironmountain; Rugby; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare plan

Retirement plan

Flexible work options

Paid time off

Job summary

Iron Mountain is seeking a Training & Standards First Line Manager to join the Operations team in Rugby. You will support delivery of operational excellence, maintain SOPs, and deliver training across the Distribution Centre.

The role requires experience in warehouse/logistics, training or leading teams, and strong organizational skills. Competitive compensation and benefits are provided, with flexible work options where applicable.

Qualifications

• Experience in warehouse, fulfillment, logistics or e-commerce environments.
• Experience training, supervising, coaching, or leading operational teams.
• Strong communication, organizational, and administrative skills with attention to detail.
• Proficiency in using warehouse systems and Microsoft Office applications.

Responsibilities

• Maintain Operational Standards & Quality by auditing SOPs and metrics.
• Deliver Training & People Coaching for onboarding and ongoing development.
• Promote packaging quality and act as liaison between teams and Account Operations Manager.

Skills

Logistics experience

Team leadership

Communication skills

MS Office & warehouse systems

Tools

Warehouse systems

Microsoft Office

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a motivated Training & Standards First Line Manager to join our Operations team in Rugby . In this role, you will be responsible for supporting the delivery of operational excellence, maintaining standard operating procedures (SOPs), and delivering training and coaching across our Distribution Centre operation .

What You'll Do (Responsibilities)

• Maintain Operational Standards & Quality: Support the implementation, audit, and maintenance of SOPs across all fulfillment activities, monitoring key quality metrics-such as packing accuracy, damages, and returns-to ensure safe, accurate execution aligned with luxury brand expectations .
• Deliver Training & People Coaching: Lead onboarding, induction, and ongoing coaching for operational colleagues, maintaining accurate training records and competency assessments to bridge skill gaps across teams .
• Promote Packaging & Stakeholder Collaboration: Drive adherence to premium packaging requirements to reduce damage, while serving as a primary point of contact between operational teams and the Account Operations Manager to communicate process updates .

What You'll Bring (Skills & Qualifications)

• Proven experience in a warehouse, fulfillment, logistics, or e-commerce environment .
• Demonstrated background training, supervising, coaching, or leading operational teams .
• Strong communication, organizational, and administrative skills with exceptional attention to detail .
• Proficiency in using warehouse systems and Microsoft Office applications .

What We Offer (Benefits)

• Location: Distribution Centre / 3PL Site - Rugby .
• Competitive compensation and benefits aligned with experience .
• Generous paid time off and public holidays to support your work-life balance .
• Flexible work options and alternative arrangements where applicable .
• Comprehensive health, wellness, and retirement plans .
• Opportunities for continuous learning and professional growth .

Category: Operations Group