Imaging Operations Manager

Iron Mountain; Kilsby; On-site; GBP 65,000 - 95,000; Full time

Job summary

Iron Mountain is hiring an Operations Manager to lead the Digital Imaging & Document Processing operations in Lutterworth. This role directs operational strategy, team performance, and financial oversight to deliver high-quality services for clients.

You will drive SOP adherence, process improvements, and collaboration with senior management to forecast, plan, and optimize resource utilisation while maintaining regulatory compliance and client satisfaction.

Qualifications

• Leads large teams and oversees operations in fast-paced environment.
• Manages KPIs, quality, and service delivery.
• Drives continuous improvement and operational efficiency.

Responsibilities

• Oversee all activities and team members to ensure high performance.
• Serve as key client contact and ensure objectives are met.
• Set and monitor daily service deliverables and KPIs.

Skills

Leadership

People management

Strategic planning

Operational excellence

Communication

Job description

Iron Mountain is seeking an Operations Manager to lead our Digital Imaging & Document Processing operations in Lutterworth. This leadership position is responsible for the direction and operational execution of our document scanning services. You will be accountable for managing operational strategy, team performance, process optimisation, and financial oversight, to ensure exceptional quality of work for our clients. Your Role in Our Mission

• Operational Leadership: You will be responsible for overseeing all activities and team members, ensuring a high level of performance across the department. You will set daily priorities, monitor progress, and provide strategic direction to your direct reports.
• Client & Service Excellence: You will serve as a key point of contact for clients, ensuring their objectives are met while maintaining professional and proactive communication. You are accountable for meeting and exceeding KPIs and swiftly addressing any service failures to maintain exceptional delivery standards.
• Performance & People Management: You will be responsible for setting and monitoring daily service deliverables. A critical part of your role is to build and develop a high-performing team by maintaining skills matrices, implementing training plans, and addressing performance issues promptly and professionally.
• Business Planning & Forecasting: In collaboration with senior management, you will develop and execute service delivery plans that maximise resource utilisation and exceed client expectations. You will maintain accurate pipeline forecasts and work-in-progress streams, publishing regular performance records to ensure transparency and accountability.
• Quality & Continuous Improvement: You will enforce strict adherence to standard operating procedures (SOPs) and quality assurance processes. You will also be responsible for investigating non-conformance incidents and identifying opportunities for process improvements to enhance productivity and efficiency.
• Financial Management: You will maintain the commercial viability of our operations by monitoring key performance indicators (KPIs) and ensuring contracts are delivered against agreed-upon cost models. You are responsible for financial data collation and forecasting to maximise resource utilisation and profitability.
• Compliance: You will ensure all Iron Mountain HR policies and compliance procedures are strictly followed.

Valued Skills & Experience

• Leadership Experience: Experience managing a large team of 100+ individuals, within a fast-paced, target-driven environment. You may already be working in:
• Contact Centre Management
• Logistics & Supply Chain
• Manufacturing & Production
• Financial Services
• Healthcare Administration
• Records Management & Archiving ...but we would also welcome applications from other sectors.
• Business Acumen: A solid understanding of business process management, process implementation, and operational security (confidentiality and legislative compliance).
• Management Skills: Strong leadership and people management skills with the ability to create a high-performing, motivating culture. You should be a decisive manager who can handle variable and conflicting business issues effectively.
• Communication: Exceptional ability to present operational facts, objectives, and deliverables clearly and concisely.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.