Training and Standards First Line Manager

Iron Mountain; Rugby; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Location: Rugby Distribution Centre

Competitive compensation

Paid time off

Flexible work options

Health, wellness & retirement plans

Continuous learning & growth

Job summary

Iron Mountain is seeking a Training & Standards First Line Manager to join the Operations team in Rugby. You will support operational excellence by maintaining SOPs, delivering training, and coaching staff across the Distribution Centre.

The role focuses on implementing quality controls, delivering onboarding, and ensuring premium packaging adherence while coordinating with the Account Operations Manager on process updates.

Qualifications

• Experience in a warehouse, fulfillment or logistics environment.
• Background training, supervising, coaching, or leading operational teams.
• Strong communication, organizational, and administrative skills with attention to detail.
• Proficiency in using warehouse systems and Microsoft Office applications.

Responsibilities

• Maintain SOPs and quality metrics across fulfillment activities.
• Lead onboarding, induction, and ongoing coaching for operational colleagues; track training records.
• Promote premium packaging and serve as a key contact between operational teams and the Account Operations Manager.

Skills

Logistics experience

Leadership/Coaching

Communication skills

Warehouse systems

Job description

UK | Rugby | Unit 5

Full time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a motivated Training & Standards First Line Manager to join our Operations team in Rugby. In this role, you will be responsible for supporting the delivery of operational excellence, maintaining standard operating procedures (SOPs), and delivering training and coaching across our Distribution Centre operation.

What You'll Do (Responsibilities)

In this role, you will:

• Maintain Operational Standards & Quality: Support the implementation, audit, and maintenance of SOPs across all fulfillment activities, monitoring key quality metrics—such as packing accuracy, damages, and returns to ensure safe, accurate execution aligned with luxury brand expectations.

• Deliver Training & People Coaching: Lead onboarding, induction, and ongoing coaching for operational colleagues, maintaining accurate training records and competency assessments to bridge skill gaps across teams.

• Promote Packaging & Stakeholder Collaboration: Drive adherence to premium packaging requirements to reduce damage, while serving as a primary point of contact between operational teams and the Account Operations Manager to communicate process updates.

What You'll Bring (Skills & Qualifications)

The ideal candidate will have:

• Proven experience in a warehouse, fulfillment, logistics, or e-commerce environment.

• Demonstrated background training, supervising, coaching, or leading operational teams.

• Strong communication, organizational, and administrative skills with exceptional attention to detail.

• Proficiency in using warehouse systems and Microsoft Office applications.

What We Offer (Benefits)

• Location: Distribution Centre / 3PL Site – Rugby.

• Competitive compensation and benefits aligned with experience.

• Generous paid time off and public holidays to support your work-life balance.

• Flexible work options and alternative arrangements where applicable.

• Comprehensive health, wellness, and retirement plans.

• Opportunities for continuous learning and professional growth.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE