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Be Well Learning; Birkenhead; On-site; GBP 24,000 - 30,000; Full time

Job summary

Be Well Learning is seeking a Training Coordinator to support the delivery of training activities across the organisation. The role coordinates end-to-end bookings, schedules face-to-face and online sessions, secures venues, and communicates with trainers and attendees.

You will manage the team inbox, respond to queries, maintain attendance records, and help prepare materials and certificates. Travel to sites and events will be required as part of the role.

Qualifications

• Experience coordinating training programs and administering learning events.
• Excellent organisational and time-management skills.
• Ability to manage multiple bookings, venues and attendees.

Responsibilities

• Coordinate end-to-end training bookings, including scheduling and venues.
• Manage training inbox and respond promptly to queries.
• Prepare and distribute training materials and certificates of attendance.
• Maintain training records and attendance lists, and generate reports.
• Travel as required to sites and events; support marketing of programmes.

Skills

Training coordination

Administration

Customer queries

Data management

Stakeholder relationships

Event planning

Tools

OneDrive

MS Office

Email management

Job description

The Training Coordinator plays a key role in supporting the smooth delivery of training activities across the organisation. This role is primarily responsible for coordinating the end-to-end training booking process, ensuring all learning interventions are effectively scheduled, communicated, and tracked to meet organisational needs.

Key Responsibilities:

Training Coordination & Administration

• Coordinate the training booking process including scheduling meetings, face to face and online training, securing venues, and liaising with trainers
• Manage the support email inbox, responding to queries related to training sessions, availability, and bookings, ensuring all incoming queries are responded to promptly and professionally
• Improve and refine coordination and administration processes, working with the team and other stakeholders
• Prepare and distribute training materials and equipment
• Venue planning to ensure suitability for training sessions
• Send joining instructions, materials and reminders to attendees
• Maintain accurate training records and attendance lists
• Create and issue certificates of attendance
• Distribute post-training emails, evaluation forms and collate feedback to support continuous improvement of training
• Support the Operations Manager in planning, publishing, and promoting training programmes across social media platforms, website and marketing campaigns
• Provide administrative support for ongoing development of training materials, ensuring accuracy, consistency, and timely updates
• Accurately record meeting minutes and maintain clear, concise notes to support effective communication and follow-up actions
• Role model exemplary behaviour in terms of conduct, inclusivity, performance and credibility
• Proactively reflects on personal practice to improve performance
• Take responsibility for raising issues in relation to internal and external practice, performance and safeguarding concerns using appropriate channels
• Attend training courses to ensure a full understanding of the training offer we deliver
• Maintain up-to-date knowledge and understanding in current developments in the fields of mental health, autism and learning disability
• Stay up to date with relevant company policies and procedures to ensure all learning and development activities align with organisational values, standards, and compliance requirements
• Travel as required to complete duties, such as site visits, partnership meetings and administrating attendee paperwork for trainers
• Engage in market research to identify new opportunities, assessing competitor offerings, and proposing tailored approaches to existing courses to meet evolving demands
• Explore new opportunities to raise awareness of programmes offered by Be Well Learning, including attending or exhibiting at events, conferences and trade fairs, and attending networking events and forums

Accessibility Management

• Understand the specific needs of individual learners and training groups prior to the training. Report reasonable adjustments requested and support their implementation
• Develop easy-read documents, including training information

System and Data Management

• Maintain accurate and up-to-date training databases and filing systems
• Ensure the cleanliness and organisation of the team OneDrive area, making sure all files are accurately named, systematically stored and easily accessible
• Handle all client, learner, and organisational data in strict confidence, ensuring compliance with data protection regulations and organisational policies
• Create regular reports on training activity, attendance rates and feedback
• Archive and destroy records in line with data protection policies and contractual obligations
• You will be required to support with internal and external audits as and when they happen

Office & Resource Management

• Ensure sufficient stationery supplies for the smooth running of the office
• Monitor stock levels so that training materials can be ordered as needed
• Ensure the office is consistently well-maintained and meeting spaces are appropriately prepared for scheduled meetings

Relationship Management

• Act as a professional and positive representative of Be Well Learning
• Build and maintain strong relationships with key stakeholders, including clients, learners, and partners across health, social care, commercial, public, and third sectors
• Develop and maintain effective working relationships with the team to promote a unified approach to the Be Well’s training offer
• Support clients with ‘skills gap analysis’: measurement of their organisational skills gaps which shape future training programmes offered by Be Well Learning
• Provide administration and IT support for the wider team for all training programmes, activities and workshops delivered
• You will at all times provide an environment that is conducive to a positive work culture