Trainer

Sage City; Newcastle upon Tyne; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Sage City is seeking a Technical Trainer to design, deliver, and continuously improve training programs for Intacct, HCM, GCC, and X3 Support Analysts. You will onboard new team members, enhance the skills of existing analysts, and ensure support aligns with service standards to build a capable, customer-focused team.

The role is hybrid, with three days per week in the Newcastle office, supporting a UK-based organization.

Job description

The Technical Trainer is responsible for designing, delivering, and continuously improving training programs for Intacct, HCM, GCC, X3 Support Analysts. This role plays a key part in onboarding new team members, enhancing the skills of existing analysts, and ensuring consistent, high-quality support aligned with our service standards. By equipping analysts with the knowledge, tools, and confidence they need, the trainer supports the development of a capable and customer-focused support team.

This is a hybrid role - three days per week in our Newcastle office.