Team Manager - Product Support

Sage City; Newcastle upon Tyne; Hybrid; GBP 40,000 - 52,000; Full time

Job summary

Sage City in Newcastle upon Tyne seeks a team lead for technical support to understand customer needs and deliver accurate resolutions with a commercial focus. This role requires coaching and performance management to drive team success and customer satisfaction.

You will be accountable for developing your people, ensuring an excellent level of customer service, and acting as a point of escalation for staff and customers. Hybrid – 3 days in our Newcastle office.

Responsibilities

• Lead a team of technical support advisors to understand customer needs and deliver accurate resolutions with a commercial focus.
• Act as a point of escalation for staff and customers.
• Ensure an excellent level of customer service across all customers.

Job description

To lead a team of technical support advisors to ensure they are understanding the needs of our customer, offering an accurate resolution with a commercial focus. You are accountable for your people to consistently deliver an excellent level of customer service to all customers. To act as a point of escalation for our people and our customers.

Hybrid – 3 days in our Newcastle office (global headquarters)