IT Support Technician

TipTopJob; South Yorkshire; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Hands-on training

Certification support

Job summary

TipTopJob's client, a Managed IT Services provider based in Dinnington, South Yorkshire, is seeking an entry‑level IT support specialist. You will handle helpdesk tickets, assist end users, and build foundations in Windows and Microsoft 365.

You'll gain hands‑on training, aim for 2nd line progression, and work on cybersecurity and AI projects in a growing MSP. On‑site visits to client sites are occasional, with a supportive team environment.

Qualifications

• Some IT support or helpdesk experience.
• Good grounding in Windows and Microsoft 365.
• Basic networking knowledge (IP, DHCP, DNS, Wi‑Fi).

Responsibilities

• Answering calls, emails and tickets from client end users and logging, prioritising and updating tickets clearly.
• Diagnosing and resolving first‑line issues such as password resets, MFA and Outlook/Teams problems.
• Microsoft 365 user administration: new starters, licences, mailboxes, shared mailboxes and permissions.
• Preparing and deploying laptops/desktops, including Intune enrolment.
• Escalating more complex issues to 2nd/3rd line engineers with good notes.
• Keeping client documentation and knowledge base up to date.
• Occasional onsite visits to set up equipment or support users.

Skills

IT support

Customer service

Problem solving

Education

Apprenticeship or college course

Tools

Microsoft 365

Intune

Azure

Job description

Salary: c. A GBP 25,000 : A GBP 26,000

Based: Dinnington, Sheffield (S25)

Starting out in IT support and looking for a place where youll learn, not just reset passwords all day?

Enjoy helping people and getting to the bottom of a problem?

Want to join a well:established, growing MSP where youre a name, not a number?

Lets have a conversation about your next career move.

Who are we?

Our client is a Managed IT Services provider based in Dinnington, South Yorkshire. They have been supporting SMEs across Sheffield, Doncaster, Lincoln and the surrounding areas for over 15 years.

They are a team of nine, so youd be the tenth. Our client is ISO 9001 certified and hold Cyber Essentials Plus and IASME Cyber Assurance. They are also growing into Managed AI Services with Microsoft Copilot and AI agents, so theres plenty going on and lots of room to develop.

Our clients helpdesk is the first point of contact for their clients. That makes this role central to how our clients customers experience, and your contribution really matters.

What youll be doing

• Answering calls, emails and tickets from client end users, and logging, prioritising and updating tickets clearly.
• Diagnosing and resolving first:line issues such as password resets, MFA, Outlook and Teams problems, printers, and basic Windows and connectivity faults.
• Microsoft 365 user administration: setting up new starters and leavers, licences, mailboxes, shared mailboxes and permissions.
• Preparing and deploying laptops and desktops, including Intune enrolment, with training provided.
• Escalating more complex issues to the 2nd and 3rd line engineers with good notes, and learning from how theyre resolved.
• Keeping client documentation and knowledge base articles accurate and up to date.
• Occasional onsite visits to set up equipment or support users.
• Suggesting ways our client can improve their processes and the service they give their clients.

What were looking for

• Some experience in an IT support or helpdesk role. An apprenticeship, college course or home:lab experience also counts.
• A good grounding in Windows and Microsoft 365, or a keen interest in learning them.
• A basic understanding of networking, such as IP addresses, DHCP, DNS and Wi:Fi.
• Excellent customer service. Youre patient, friendly and can explain things clearly to non:technical people.
• Organised, reliable and punctual, with good time:keeping.
• A genuine love of solving problems and a desire to keep learning.
• A full driving licence, for occasional client visits within about an hour of Dinnington.

Nice to have (but not essential)

• CompTIA A+, Microsoft 365 Fundamentals (MS:900) or similar.
• Experience with a ticketing system or remote support tools.
• Exposure to Intune, Entra ID or Azure.

What youll get

• Hands:on training and a clear path towards 2nd line.
• Support with certifications.
• Exposure to cyber security and AI projects you wont get at most entry:level roles.
• A small, friendly team where your ideas are heard.