IT Support Technician

Equals One Ltd; Sheffield; On-site; GBP 25,000 - 26,000; Full time

Job summary

Equals One Ltd is seeking an IT Support Technician in Dinnington, Sheffield. You will handle first-line support, password resets, MFA, Outlook/Teams issues, printers and basic Windows/connectivity faults.

You’ll administer Microsoft 365 for new starters and leavers, and prepare devices including Intune enrolment. You will escalate complex issues to 2nd/3rd line engineers, keep documentation up to date, and occasionally visit client sites to set up equipment.

Qualifications

• Some experience in an IT support or helpdesk role or related apprenticeship/college/home-lab experience.
• Good grounding in Windows and Microsoft 365, or a keen eagerness to learn them.
• Basic understanding of networking (IP addresses, DHCP, DNS, Wi‑Fi).
• Excellent customer service and ability to explain technical concepts to non-technical people.
• Organised, reliable, punctual and good time-keeping.
• Genuine love of solving problems and willingness to learn.

Responsibilities

• Answer calls, emails and tickets from client end users; log, prioritise and update tickets clearly.
• Diagnose and resolve first-line issues: password resets, MFA, Outlook/Teams, printers, Windows/connectivity faults.
• Microsoft 365 user administration: licences, mailboxes, permissions for new starters/leavers.
• Prepare and deploy laptops/desktops, including Intune enrolment.
• Escalate complex issues to 2nd/3rd line engineers with clear notes; learn from resolutions.
• Keep client documentation and knowledge bases accurate and up to date.
• Occasional onsite visits to set up equipment or support users.
• Suggest process improvements to the service provided.

Skills

IT support

Windows

Microsoft 365

Customer service

Organised

Problem solving

Tools

Microsoft 365

Intune

Job description

IT Support Technician

Salary: c. £25,000 - £26,000

Based: Dinnington, Sheffield (S25)

Starting out in IT support and looking for a place where you'll learn, not just reset passwords all day?

Enjoy helping people and getting to the bottom of a problem?

Want to join a well-established, growing MSP where you're a name, not a number?

Let's have a conversation about your next career move.

Who are we?

Our client is a Managed IT Services provider based in Dinnington, South Yorkshire. They have been supporting SMEs across Sheffield, Doncaster, Lincoln and the surrounding areas for over 15 years.

They are a team of nine, so you'd be the tenth. Our client is ISO 9001 certified and hold Cyber Essentials Plus and IASME Cyber Assurance. They are also growing into Managed AI Services with Microsoft Copilot and AI agents, so there's plenty going on and lots of room to develop.

Our client's helpdesk is the first point of contact for their clients. That makes this role central to how our clients customers experience, and your contribution really matters.

What you’ll be doing

• Answering calls, emails and tickets from client end users, and logging, prioritising and updating tickets clearly.
• Diagnosing and resolving first-line issues such as password resets, MFA, Outlook and Teams problems, printers, and basic Windows and connectivity faults.
• Microsoft 365 user administration: setting up new starters and leavers, licences, mailboxes, shared mailboxes and permissions.
• Preparing and deploying laptops and desktops, including Intune enrolment, with training provided.
• Escalating more complex issues to the 2nd and 3rd line engineers with good notes, and learning from how they're resolved.
• Keeping client documentation and knowledge base articles accurate and up to date.
• Occasional onsite visits to set up equipment or support users.
• Suggesting ways our client can improve their processes and the service they give their clients.

What we’re looking for

• Some experience in an IT support or helpdesk role. An apprenticeship, college course or home-lab experience also counts.
• A good grounding in Windows and Microsoft 365, or a keen interest in learning them.
• A basic understanding of networking, such as IP addresses, DHCP, DNS and Wi-Fi.
• Excellent customer service. You're patient, friendly and can explain things clearly to non-technical people.
• Organised, reliable and punctual, with good time-keeping.
• A genuine love of solving problems and a desire to keep learning.