Trainee Service Advisor - Honda Worthing

Yeomans Limited; Worthing; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive remuneration packages

25 days annual leave

Life assurance benefit

Comprehensive training programmes

Employee assistance programme via BEN

Discount on vehicles, servicing, and -

Gym Discounts

Recruitment referral scheme

Job summary

Yeomans Limited is seeking a motivated Trainee Service Advisor for Yeomans Honda Worthing to join our service department. You will handle inbound and outbound calls, support workshop bookings, and greet customers with a friendly, professional approach.

No prior experience is required; a willingness to learn and work hard is all that’s needed. Excellent communication and IT literacy are essential in a busy dealership environment.

Qualifications

• No previous experience required; willingness to learn and work hard.
• Excellent communication and interpersonal skills.
• Able to handle multiple bookings and maintain good administration.

Responsibilities

• Make and receive calls to and from customers needing vehicle maintenance.
• Book vehicles into the technical workshop and track progress.
• Greet customers professionally and provide friendly service throughout the day.
• Liaise with workshop to ensure timely completion and updates to customers.
• Assist with upselling repairs and related services as appropriate.

Skills

Phone handling

Customer service

IT literacy

Communication skills

Organised

Job description

# Trainee Service Advisor - Honda Worthing* **Type:** Full-time* **Length:** Permanent* **Salary:** Competitive* **Closing Date:** 17th Nov 2026DescriptionWe are currently looking for a highly motivated Trainee Service Advisor to join our growing team at Yeomans Honda in Worthing.Are you a driven, enthusiastic, and motivated? Do you thrive in a fast-paced environment and take pride in delivering world-class customer service?Yeomans Honda Worthing is looking for a professional and organized individual to join our Service Department. We are a family-owned business that values hard work, loyalty, and a \"customer-first\" mentality. No previous experience needed, just a willingness to learn and work hard!At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, this could be the perfect position for you!This customer focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused around telephone call handling, previous experience in telephone communications, as well as skills in IT literacy are essential.**What will I be responsible for?*** Assisting and learning from members of the service department, as well as the wider team* Making and receiving calls, to and from our customers whose vehicles require maintenance attention and converting these contacts into workshop bookings* Meeting and greeting customers in a friendly and courteous manner throughout the day* Booking vehicles into the technical workshop* Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time* Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers* Learning and developing product expertise through manufacturer led training* Adopting a professional approach regarding the sale of repairs required* Maintaining good housekeeping standards and orderly administration of your work* Appropriately up selling related products and services as applicable---RequirementsThe successful Trainee Service Advisor will need to be smartly presented, conscientious and possess excellent communication skills. We are looking for an individual who is highly organised and efficient, whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team. Good interpersonal skills are key to your success in the role, as is your ability to work from your own initiative.Licence/Certification: UK Full Driving Licence (required) Work Location: In personHours: Mon-Fri 8:30–5:30 / Sat 8.30-13.00 on Rota Basis 1 in 4We are looking for individuals who are:* Smartly Presented: You are the face of the dealership.* Excellent Communicators: You can build rapport quickly and explain technical issues simply.* Highly Organised: You can manage multiple bookings and deadlines without losing focus.* Team Players: You enjoy working in a family-run environment where every member of the team counts.---Benefits* Competitive remuneration packages* 25 days annual leave and 8 bank / public holidays* Life assurance benefit, includes access to a wellbeing and lifestyle app and free, confidential counselling sessions* Comprehensive training programmes* Recruitment referral scheme* Employee assistance programme via BEN* Discount on vehicles, servicing, and parts for immediate family* Gym Discounts* Recognition initiatives