Service Advisor

YEOMANS LTD; Eastbourne; On-site; GBP 22,000 - 28,000; Full time

Job summary

Yeomans Honda Eastbourne is seeking a motivated Service Advisor to join our busy Service Department. You will handle customer calls, book vehicles into the workshop, and maintain clear communication on vehicle progress while delivering outstanding customer service in a fast-paced environment.

We value a professional approach, strong communication skills and a commitment to customer satisfaction, with a focus on building lasting relationships with clients from initial contact to vehicle handover.

Responsibilities

• Making and receiving calls, to and from our customers whose vehicles require maintenance attention and converting these contacts into workshop bookings
• Meeting and greeting customers in a friendly and courteous manner throughout the day
• Booking vehicles into the technical workshop
• Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers
• Maintaining thorough product expertise and updating your knowledge through manufacturer led training
• Adopting a professional approach regarding the sale of repairs required
• Maintaining good housekeeping standards and orderly administration of your work
• Appropriately up selling related products and services as applicable

Job description

Responsibilities

• Making and receiving calls, to and from our customers whose vehicles require maintenance attention and converting these contacts into workshop bookings
• Meeting and greeting customers in a friendly and courteous manner throughout the day
• Booking vehicles into the technical workshop
• Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers
• Maintaining thorough product expertise and updating your knowledge through manufacturer led training
• Adopting a professional approach regarding the sale of repairs required
• Maintaining good housekeeping standards and orderly administration of your work
• Appropriately up selling related products and services as applicable

We are currently looking for a highly motivated Service Advisor to join our growing team at Yeomans Honda in Eastbourne. Are you a driven, enthusiastic, and motivated Service Advisor? Do you thrive in a fast-paced environment and take pride in delivering world-class customer service? Yeomans Honda Eastbourne is looking for a professional and organized individual to join our Service Department. We are a family-owned business that values hard work, loyalty, and a "customer-first" mentality. At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, and have previous experience in a similar role, this could be the perfect position for you! This customer focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused around telephone call handling, previous experience in telephone communications, as well as skills in IT literacy are essential.