Service Advisor - Toyota Brighton

Yeomans Limited; Brighton; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive remuneration packages

25 days annual leave

Life assurance

Employee assistance programme

BEN wellbeing app access

Discounts on vehicles, servicing & OEM

Job summary

Yeomans Toyota Brighton is seeking a motivated Service Advisor to join the friendly, family-run team in Peacehaven, Brighton. You will manage incoming calls, book workshops, greet customers, and liaise with technicians to ensure on-time service delivery.

A professional approach to upselling repairs and maintaining customer relationships is essential for success. The role requires excellent communication, organisation and IT literacy, with previous motor trade experience highly valued.

Qualifications

• Customer-focused service experience within a target-driven environment.
• Ability to handle telephone enquiries and bookings efficiently.
• Good IT literacy and experience with workshop/booking systems.

Responsibilities

• Making and receiving calls and converting contacts into workshop bookings.
• Meeting and greeting customers in a friendly, professional manner.
• Booking vehicles into the technical workshop and tracking progress.
• Liaising with the workshop to ensure timely vehicle readiness.
• Providing exceptional customer service and arranging onward travel if needed.
• Keeping customers updated and handing over serviced vehicles.
• Maintaining product knowledge and participating in training.
• Upselling repairs and related services where appropriate.
• Maintaining neat admin and housekeeping standards.

Skills

Customer service

Telephone handling

IT literacy

Organised

Communication skills

Tools

CRM systems

Job description

# Service Advisor - Toyota Brighton* **Type:** Full-time* **Length:** Permanent* **Salary:** Competitive* **Closing Date:** 8th Nov 2026DescriptionWe are currently looking for a highly motivated Service Advisor to join our growing team at Yeomans Toyota in Peacehaven, Brighton.Are you a driven, enthusiastic, and motivated Service Advisor? Do you thrive in a fast-paced environment and take pride in delivering world-class customer service?Yeomans Toyota Brighton is looking for a professional and organized individual to join our Service Department. We are a family-owned business that values hard work, loyalty, and a \"customer-first\" mentality.At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, and have previous experience in a similar role, this could be the perfect position for you!This customer focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused around telephone call handling, previous experience in telephone communications, as well as skills in IT literacy are essential.**What will I be responsible for?*** Making and receiving calls, to and from our customers whose vehicles require maintenance attention and converting these contacts into workshop bookings* Meeting and greeting customers in a friendly and courteous manner throughout the day* Booking vehicles into the technical workshop* Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time* Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers* Maintaining thorough product expertise and updating your knowledge through manufacturer led training* Adopting a professional approach regarding the sale of repairs required* Maintaining good housekeeping standards and orderly administration of your work* Appropriately up selling related products and services as applicable---RequirementsThe successful Service Advisor will need to be smartly presented, conscientious and possess excellent communication skills. We are looking for an individual who is highly organised and efficient, whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team. Good interpersonal skills are key to your success in the role, as is your ability to work from your own initiative.Motor trade/customer advisor: 2 years (required) Licence/Certification: UK Full Driving Licence (required) Work Location: In personWe are looking for individuals who are:* Smartly Presented: You are the face of the Brighton dealership.* Excellent Communicators: You can build rapport quickly and explain technical issues simply.* Highly Organised: You can manage multiple bookings and deadlines without losing focus.* Team Players: You enjoy working in a family-run environment where every member of the team counts.---Benefits* Competitive remuneration packages* 25 days annual leave and 8 bank / public holidays* Life assurance benefit, includes access to a wellbeing and lifestyle app and free, confidential counselling sessions* Comprehensive training programmes* Recruitment referral scheme* Employee assistance programme via BEN* Discount on vehicles, servicing, and parts for immediate family* Gym Discounts* Recognition initiatives