BMW Trainee Service Advisor / Bookings Advisor

Sytner; Shirley; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement 33 days

Career Development

Long Service recognition every 5 years

Discounted Car Schemes

High Street Discounts

Cycle to work scheme

One day paid voluntary/community work

Job summary

Sytner Solihull is recruiting a Trainee Service Advisor / Bookings Advisor to join their Aftersales Department. You will support the Service Manager and Advisors by administering bookings, preparation work for vehicle arrivals, and handling telephone enquiries with a focus on accuracy and customer care.

You will also assist with invoicing, paperwork quality checks and self-audits, thrive in a busy environment, and develop within a respected automotive group that offers a strong benefits package

Qualifications

• Previous experience in a similar role would be ideal.
• Experience using Kerridge/ADP is advantageous, though not essential.
• Strong administration skills with the ability to prioritise workload in a fast-paced environment.

Responsibilities

• Administer all bookings and preparation work for vehicle arrivals.
• Adhere to strict processes and support the service team with telephone enquiries.
• Complete invoicing and examine paperwork to ensure quality standards.
• Carry out self-audits before filing.

Skills

Customer service

Administration

Telephone handling

Tools

Kerridge/ADP

Job description

About the role

Sytner Solihull is looking to recruit a Trainee Service Advisor / Bookings Advisor to join their fantastic Aftersales Department.

This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service.

Working as a Sytner Trainee Service Advisor / Bookings Advisor you will: administer all bookings and preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing.

About you

Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work.

We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment.

To be successful in this role you will be extremely organised, have high attention to detail and be a great team player.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process.

Unsure? Read on

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.