Trainee Service Advisor: Auto Admin & Customer Care

Park's Motor Group; Stirling; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension scheme

Employee discounts on cars

Employee assistance programme

Wellbeing support

Job summary

Park's Motor Group in Stirling is seeking a Trainee Service Advisor to join our Ford Stirling franchise. You will support our branch and its customers through essential administration services.

You will work with our friendly team, handling invoices, customer details, and database updates, while learning how to deliver a high standard of service. A willingness to learn and strong communication are key.

Qualifications

• Confidently use Microsoft Office, Excel and Word as well as email packages.
• Eye for detail.
• Polite and warm telephone manner.
• Adaptable to varying tasks.
• Desire and willingness to learn.

Responsibilities

• Help contribute towards the team's daily workload
• Process invoices, paperwork, and customer details
• Liaise directly with customers providing a second to none level of service
• Maintain, create and change in our databases
• Be able to, maintain a high consistent quality of work
• Communicate in a confidential, professional, and appropriate manner
• Continually develop your personal skills and knowledge

Skills

Attention to detail

Polite telephone manner

Adaptable

Willingness to learn

Team player

Tools

Microsoft Office

Excel

Word

Email packages

Job description

Park's Motor Group in Stirling is seeking a Trainee Service Advisor to join our Ford Stirling franchise. You will support our branch and its customers through essential administration services.

You will work with our friendly team, handling invoices, customer details, and database updates, while learning how to deliver a high standard of service. A willingness to learn and strong communication are key.