Service Advisor

Park's Motor Group; Perth; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Introductory scheme

Discounts on car purchases

Job summary

Park's Motor Group is seeking a full-time Service Advisor for our Ford Service Centre in Perth, Scotland. You will support the service team, handle customer details and paperwork, and liaise with customers to provide outstanding service.

The role focuses on accurate data entry, professional communication, and ongoing skills development within a busy automotive environment.

Qualifications

• Good numeracy and data entry skills.
• Confident communicator with customers and colleagues.
• Proficient use of Microsoft Office and email.
• Ability to maintain accuracy in paperwork and records.

Responsibilities

• Support daily workload of the service team.
• Process invoices, paperwork and customer details.
• Liaise with customers to deliver high-quality service.
• Maintain and update databases and records.
• Maintain professional, confidential communication.
• Develop personal skills and knowledge over time.

Skills

Strong communicator

Attention to detail

Numeracy

Telephone manner

Willing to learn

Education

No formal requirements beyond role

Tools

Microsoft Office

Excel

Email client

Job description

Location: Perth, Scotland
Franchise: Ford

Park's Motor Group is seeking a bright, enthusiastic individual to take up a position as a full-time Service Advisor based in our Ford Service Centre located in Perth.

About the role:

You will work within our friendly team supporting our branch and its customers through the various administration services we provide for our manufacturers.

What you will do:

• Help contribute towards the team's daily workload
• Process invoices, paperwork, and customer details
• Liaise directly with customers providing a second to none level of service
• Maintain, create and change in our databases
• Be able to, maintain a high consistent quality of work
• Communicate in a confidential, professional, and appropriate manner
• Continually develop your personal skills and knowledge

Your skills & experience will include:

• The ability to confidently use Microsoft Office, Excel, and Word as well as email package
• Have an eye for attention to detail
• Be a strong confident communicator
• Have a polite and warm telephone mannerGood numeracy skills
• Be adaptable to varying tasks
• Have a desire and willingness to learn

As a Park's Motor Group employee you will receive

For you:

• Access to the Company Pension Scheme
• Colleague Introductory Scheme
• Industry leading discounts on purchases on new and used cars
• Death in service benefit

For you and your family:

• Discounted Servicing
• Subsidised car purchase scheme
• Employee Assistance Programme
• 24/7 remote GP
• Medical second opinions
• Unlimited mental health support
• Physiotherapy help and advice
• Savings and discounts on shopping
• Financial and legal support
• Wellbeing assistance

This is a fantastic opportunity in Park's Motor Group. We can offer genuine scope for development and progression from a Service Advisor position and beyond. If you have the desire to learn and the drive to become a member of our team then we want to hear from you.

Why Park's Motor Group?

Park's is one of Scotland's largest and most successful motor groups, operating a diverse portfolio of luxury, niche and volume franchises from 80 franchise outlets throughout the UK.

Reg. Office: Park House, 14 Bothwell Road, Hamilton, ML3 0AY

Registered in Scotland. Company Reg. No. 66568

FCA: Firm Reference Number (FRN) is 308476 | VAT Reg. No GB 316359751

Regulation Status

Park's of Hamilton (Townhead Garage) Limited and Douglas Park Limited are Appointed Representatives of Park's of Hamilton (Holdings) Limited, of 14 Bothwell Road, Hamilton, ML3 0AY, which is authorised and regulated by the Financial Conduct Authority (FCA) as a credit broker. Park's of Hamilton (Holdings) Limited Firm Reference Number (FRN) is 308476. We are not an independent financial advisor.

Commission Disclosure

We, Park's of Hamilton (Holdings) Limited, act as a credit broker and can introduce our customers to a panel of lenders. Those lenders will pay us a commission for the introduction of business. Any commission received from lenders, will not affect the amounts paid by you under your finance/hire agreement. Those lenders will offer the following financial products, Hire Purchase, Personal Contract Purchase, Personal Contract Hire and Personal Loans for retail consumers as well as a range of business funding solutions for corporate customers.

Insurance Mediation

Park's of Hamilton (Holdings) Limited, along with its two Appointed Representatives, Park's of Hamilton (Townhead Garage) Limited and Douglas Park Limited are authorised to conduct insurance mediation activity.