Service Admin & Customer Experience Specialist

Park's Motor Group; Glasgow; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Company Pension Scheme

Colleague Introductory Scheme

Discounts on new and used cars

Death in service benefit

Discounted Servicing

Subsidised car purchase scheme

Employee Assistance Programme

24/7 remote GP

Medical second opinions

Unlimited mental health support

Physiotherapy help and advice

Savings and discounts on shopping

Financial and legal support

Wellbeing assistance

Job summary

Park's Motor Group in Glasgow is seeking an organized administrator to support our branch and its customers through our administration services. You will contribute to daily workloads, handle invoices, and maintain customer records with a professional, confidential approach.

The role offers training and progression within the Park's Motor Group while delivering high standards of service to customers and franchise partners.

Qualifications

• The ability to confidently use Microsoft Office, Excel, and Word as well as email package.
• Have an eye for attention to detail.
• Be a strong confident communicator.
• Have a polite and warm telephone manner.
• Good numeracy skills.
• Be adaptable to varying tasks.
• Have a desire and willingness to learn.

Responsibilities

• Help contribute toward the team's daily workload.
• Process invoices, paperwork, and customer details.
• Liaise directly with customers providing a second to none level of service.
• Maintain, create and change our databases.
• Be able to, maintain a high consistent quality of work.
• Communicate in a confidential, professional, and appropriate manner.
• Continually develop your personal skills and knowledge.

Skills

Microsoft Office

Attention to detail

Communication

Telephone professionalism

Numeracy

Adaptability

Willingness to learn

Tools

Excel

Word

Email client packages

Job description

Park's Motor Group in Glasgow is seeking an organized administrator to support our branch and its customers through our administration services. You will contribute to daily workloads, handle invoices, and maintain customer records with a professional, confidential approach.

The role offers training and progression within the Park's Motor Group while delivering high standards of service to customers and franchise partners.