Trainee Sales Support Executive

Usay Compare; Cirencester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

34 days annual leave (UK holidays)

Income protection and life assurance

Private health insurance

Employer pension contributions

Enhanced maternity & paternity leave

Wellbeing app and flu jabs

Job summary

Usay Compare is seeking a customer-ready specialist to answer inbound inquiries and guide customers through their options on a first-contact basis. You will transfer interested callers to our Sales Advisers while earning a commission tied to conversions, with a guaranteed base salary and uncapped commission.

The role includes 34 days of annual leave, pension contributions, private health insurance, and regular training within a supportive, growth-focused environment.

Qualifications

• Confident, friendly communicators.
• Motivated by earning potential and career growth.
• Positive team players.
• Willing to learn.
• Customer-focused with strong communication and listening skills.

Responsibilities

• Answer inbound customer enquiries and understand their needs.
• Direct customers to the correct team and set clear expectations.
• Contact customers who have already submitted an enquiry.
• Introduce our comparison service and handle objections professionally.
• Transfer interested customers to Sales Advisers.
• Deliver friendly, professional service on every call.

Skills

Communication skills

Customer service

Listening skills

Team player

Willing to learn

Job description

About the Role

This role is perfect for someone who enjoys speaking with people, building rapport and helping customers understand their options. There is no cold calling, every customer you speak to has already shown interest in our services.

You’ll be the first point of contact for customers, providing friendly, professional support and transferring interested callers to our Sales Advisers. Your conversations directly contribute to successful sales, meaning your commission is in your hands.

Key Responsibilities

• Answer inbound customer enquiries and understand their needs

• Direct customers to the correct team and set clear expectations

• Contact customers who have already submitted an enquiry

• Introduce our comparison service and handle objections professionally

• Transfer interested customers to Sales Advisers

• Earn £20 - £50 commission per conversion rate

• Deliver friendly, professional service on every call

Salary & Commission

• £26,228 guaranteed basic with an annual salary review

• Uncapped monthly commission with realistic OTE of £33,000+

• Regular bonuses, incentives and recognition

Benefits

• 34 days annual leave (Inclusive of UK Statutory Bank Holidays) - (rising to 36 after 2 years)

• Income Protection, Life Assurance & sick pay entitlement

• Subsidised Private Health Insurance

• Employer Pension Contributions

• Enhanced Maternity & Paternity Leave

• Annual Flu Jabs, Digital GP access and Wellbeing App

Training & Culture

• Comprehensive in-house training

• Supportive, friendly and genuinely fun working environment

• Career progression pathways into Sales, Customer Service, Policy Support Team - your development matters to us

• You’ll work on a 6-week rotating shift pattern, including a mix of shifts. Our opening hours are 8:00am to 8:00pm Monday to Friday, with 1 in 6 Saturdays from 9am-1pm.

What We're Looking For

• Confident, friendly communicators

• Motivated by earning potential and career growth

• Positive team players

• Willing to learn

• Customer-focused with strong communication and listening skills