Trainee Resident Liaison Officer

Morgan Sindall Property Services; Billericay; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Profit Share

26 Days Holiday

Enhanced Pension

Private Health Insurance

Life Assurance

Cycle to Work

Learning & Development

Wellbeing Support

Job summary

Morgan Sindall Property Services is recruiting a Trainee Resident Liaison Officer for the Basildon Planned contract, based at our Basildon Office, Essex. The role focuses on delivering first-class liaison and admin support to the project team and residents.

You will shadow an RLO on visits, log and resolve complaints, and maintain records while promoting safeguarding across the works program. A UK driving licence is required and proficiency in MS Office is essential.

Qualifications

• Strong communicator with excellent writing and speaking skills.
• Proficient in Microsoft Office.
• Previous project administration experience preferred.

Responsibilities

• Deliver liaison and administrative support to the project team.
• Shadow an RLO on visits to observe procedures and learn the process.
• Log complaints and advise residents on outcomes in line with policy.
• Maintain manual and electronic records of enquiries, requests and complaints.

Skills

Communication skills

Verbal communication

Written communication

MS Office

Driving license

Job description

Trainee Resident Liaison Officer

Barleylands, Basildon

£24,500 per annum

Fixed Term Contract for 6 months, Full Time (40 hours per week)

We are looking to recruit a Trainee Resident Liaison Officer to join our Basildon Planned contract, based at our Basildon Office, Essex.

About the Role

Working to deliver the best quality service, you'll deliver first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner.

You'll shadow an RLO on all visits, to observe and eventually learn the procedures, visiting residents in their homes throughout the duration of the works. You'll assist in logging any complaints received in accordance with policy and procedure, swiftly resolving and advising the resident of the outcome.

You'll keep manual and electronic records of all enquiries, requests and complaints taking appropriate action where necessary, communicating with residents and clients throughout the works program, promoting a safeguarding culture within Morgan Sindall.

About You

You'll be a strong communicator, able to communicate very confidently both verbally and in writing with excellent knowledge of Microsoft Office programmes. Previous experience in project administration is preferred

You must have a Full UK Driving License to be successful in this role.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

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