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Iris Recruitment; Alston; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Profit Share

Enhanced Pension Plan

Private Health Insurance

Life Assurance

Share Save

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Buy & Sell Holiday Schemes

Cycle to Work

Volunteering (2 days paid)

Learning & Development Opportunities

Loyalty & Values Awards

Funded Professional Subscription

Job summary

Morgan Sindall Property Services is seeking two Resident Liaison Officers to support the Basildon Planned team. You will be the main contact for residents, coordinating with project stakeholders and the construction crew to address concerns and ensure needs are met.

You will deliver high-quality liaison and administrative support, maintaining professional communication and organisation across sites. A background with a main contractor in social housing is preferred, with strong IT skills and a

Qualifications

• Experience with a main contractor as a Resident Liaison Officer, ideally in social housing.
• Able to establish and maintain constructive relationships with residents from diverse backgrounds.
• Excellent verbal and written communication; IT-literate and detail oriented.

Responsibilities

• Act as primary contact between residents, stakeholders and construction team.
• Foster positive relationships and address resident concerns to meet needs.
• Provide first-class liaison and administrative support to the project team.
• Travel between properties with a clean UK driving license.

Skills

Customer service

Communication

IT literacy

Driving licence

Data entry

Tools

Excel

Mail merge

Trackers

EasyBOP

Job description

We are looking to recruit two Resident Liaison Officers to join our Basildon Planned team based from our office at Basildon, SS14 3RF.

About the Role

As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met.

Working to deliver the best quality service, you’ll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner.

About You

Candidates will have experience with a main contractor as a Resident Liaison Officer, ideally within social housing environment, coupled with the ability to establish and maintain effective customer relationships with residents from diverse backgrounds. Well organised and empathetic, you’ll have excellent verbal and written communication skills and will be IT literate. Experience with the EasyBOP system would be beneficial but are by no means essential.

The successful candidate will have an interest in energy efficiency and retrofit works. You will also have experience working with trackers, excel and mail merge as well as a professional telephone manner.

You must live within reasonable distance and hold a clean full UK driving licence for a minimum of 12 months and be willing to travel from property to property.

• Profit Share Discretionary Annual Bonus Scheme
• Enhanced Pension Plan
• Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

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