Resident Liaison Officer

Morgan Sindall Property Services; Hatfield; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Company Car / Allowance

Profit Share Discretionary AnnualBonus

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Private Health Insurance or Westfield

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Buy & Sell Holiday Schemes

Flexible Working & Flexible Bank HOLID

Cycle to Work

Volunteering (2 days paid)

Learning & Development Opportunities

Extensive Wellbeing Support, including

Job summary

Morgan Sindall Property Services is seeking a Resident Liaison Officer for our Welwyn & Hatfield-based Planned Maintenance team. You will be the main contact for residents, coordinating with stakeholders and the construction team to address concerns and ensure needs are met.

You will deliver first-class liaison and administrative support to the project team, with experience in SHDF projects and a preference for social housing exposure. A valid UK driving licence is required.

Qualifications

• Experience as a Resident Liaison Officer or similar project administration role.
• Ability to manage relationships with residents and stakeholders.
• Strong administrative support skills for project teams.
• Must live within reasonable distance and hold a clean full UK driving licence.

Responsibilities

• Act as primary point of contact between residents, stakeholders and construction team.
• Foster positive relationships and address residents’ concerns to meet their needs.
• Provide first-class liaison and administrative support to the project team.

Skills

Resident liaison

Stakeholder management

Project administration

Driving licence

Social housing experience

Tools

EasyBOP

Job description

Looking to make a real difference to residents while building your career with one of the UK's leading property services providers? We're looking for an experienced Resident Liaison Officer to join our Planned Maintenance team in Welwyn & Hatfield.

About the Role

As a Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met.

Working to deliver the best quality service, you'll be responsible for a first‑class liaison and administrative support to our project team in a professional and efficient manner.

You will have experience as a Resident Liaison Officer or similar project administration experience with a main contractor working on SHDF projects. It would also be advantageous to have experience within a social housing environment. Experience of EasyBOP construction software would be beneficial but is not essential. You must live within reasonable distance and hold a clean full UK driving licence for a minimum of 12 months.

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

• Company Car / Allowance
• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription