Trainee Resident Liaison Officer

Morgan Sindall Property Services; Basildon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Profit Share bonus

26 Days holiday + BH

Enhanced Pension

Private Health Insurance

Life Assurance

Share Save

Flexible Working

Cycle to Work

Volunteering days

Learning & Development

Wellbeing Support

Professional Subscription

Job summary

Morgan Sindall Property Services is recruiting a Trainee Resident Liaison Officer to join the Basildon Planned contract, based at the Basildon Office in Essex. You will support the project team with liaison activities and administrative tasks on site.

On the job, you will shadow an RLO, assist with logging and resolving resident queries, maintain records, and communicate clearly with residents and clients. A Full UK Driving Licence is required to be successful in this role.

Qualifications

• Excellent verbal and written communication.
• Experience in project administration preferred.
• Full UK Driving Licence is required.

Responsibilities

• Liaise with residents and provide administrative support to the project team.
• Shadow an RLO on visits to learn procedures.
• Log and resolve resident complaints in line with policy.
• Maintain manual and electronic records of enquiries, requests and complaints.
• Communicate clearly with residents and clients throughout the works.

Skills

Strong communication

MS Office

Driving Licence

Tools

Microsoft Office

Job description

We are looking to recruit a Trainee Resident Liaison Officer to join our Basildon Planned contract, based at our Basildon Office, Essex, SS14.

About the Role

Working to deliver the best quality service, you'll deliver first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner.

You'll shadow an RLO on all visits, to observe and eventually learn the procedures, visiting residents in their homes throughout the duration of the works. You'll assist in logging any complaints received in accordance with policy and procedure, swiftly resolving and advising the resident of the outcome.

You'll keep manual and electronic records of all enquiries, requests and complaints taking appropriate action where necessary, communicating with residents and clients throughout the works program, promoting a safeguarding culture within Morgan Sindall.

You'll be a strong communicator, able to communicate very confidently both verbally and in writing with excellent knowledge of Microsoft Office programmes. Previous experience in project administration is preferred.

You must have a Full UK Driving License to be successful in this role.

About the Company

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription