Trainee Parts Representative (Kendal & Carlisle Depots)

Cornthwaite Group; Carlisle; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

33 days holiday per year

Buy/sell annual leave scheme

Access to confidential helpline

Online GP access

Staff discounts

Pension scheme with employer contributions

Branded workwear

Defined progression plan

Supportive environment

Job summary

A leading agricultural supplier in the UK is looking for a Trainee Parts Representative at their Kendal and Carlisle depots. The role involves providing excellent customer service, handling inquiries, and processing orders. Ideal candidates will have a willingness to learn, good IT skills, and a strong attention to detail. Full training is provided to help you develop into a Parts Representative over time, with a range of perks including holidays, staff discounts, and a supportive work environment.

Qualifications

• Ability to learn and develop in a dynamic environment.
• Strong IT skills to navigate various applications effectively.
• Meticulous attention to detail, ensuring accuracy in orders and inventory.

Responsibilities

• Act as the first point of contact for customer inquiries.
• Build strong customer relationships to encourage repeat business.
• Pick parts from stock and process orders to meet customer demands.
• Ensure accurate invoicing and handle payments as per procedures.
• Maintain a welcoming and organized shop floor environment.
• Maintain inventory and displays, ensuring shop floor is welcoming and well-presented.

Skills

Willingness to learn

Good IT skills

Attention to detail

Tools

CRM software

Job description

Trainee Parts Representative (Kendal & Carlisle Depots)

As a Trainee Parts Representative, you'll be a vital part of our aftersales team, ensuring our customers have fast, accurate access to the parts they need to keep their machinery running at its best. You will receive in-house training and mentoring to develop in this role and beyond.

So, if you are a team player, can build rapport with our customers, and have a positive can-do attitude, this outstanding opportunity awaits you! Bonus points if you like tractors, wellies and good cups of tea!

Main Duties & Responsibilities:

• Be the first point of contact for customers in the outlet and over the phone for any merchandise, parts or service enquiries.
• Develop excellent relationships with our customers to enable a first-class service and encourage continued custom.
• Develop knowledge of the full range of parts, tools, equipment and services we offer
• Identify required parts, pick parts from stock and place orders with suppliers to meet customer needs and expectations.
• Ensure payments are handled in line with procedure, completing invoicing and administrative tasks as needed.
• Maintain inventory and merchandise displays, ensuring the shop floor is welcoming and well-presented.

What We’re Looking For:

• A willingness to learn and develop
• Good IT skills with the ability to use standard IT applications and learn new platforms/systems easily.
• Strong attention to detail ensuring accuracy in order details, product numbers, pricing and CRM administration.

What We Offer:

• 33 days holiday per year (including bank holidays)
• Buy/sell annual leave scheme
• Access to 24/7 confidential helpline and counselling
• Online GP access for you and your immediate family
• Staff discounts for parts, equipment and merchandise in our shops
• Pension scheme with employer contributions
• Branded workwear provided
• A defined progression plan for development to Parts Representative and beyond
• A supportive and friendly environment

Job Type & Hours:Full time/ Permanent/ 8am-5.30pm Mon-Fri plus alternate Saturday mornings

Cornthwaite Group are a leading supplier of global agricultural and horticultural brands and are one of the largest John Deere dealerships in the UK. We support our customers with quality products, outstanding aftersales and leading technology solutions.

We believe in equality of opportunity, positive and respectful work environments, and recognise that our people are key to our continued success.