PARTS ADVISOR

Ernest Doe & Sons Ltd; Sutterton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

32 days leave incl bank holidays

Sick pay scheme

Workplace Pension

Employee referral bonus

Flu jab service

Car tyre discount

Staff discount in country stores

Life assurance cover (2x salary)

Job summary

Ernest Doe & Sons Ltd is seeking a Parts Advisor for our Sutterton branch in Lincolnshire. You will assist with customer and technician inquiries, dispatch orders, and provide excellent service face-to-face or by phone.

Role involves working 39 hours weekly with a Monday-Thursday 8:00–16:30 and Friday 8:00–15:30 schedule, starting immediately (subject to notice). Benefits include extensive leave, pension, and staff discounts.

Qualifications

• Excellent communication skills with customers and colleagues.
• 2+ years in retail or showroom environment is desirable.
• Good numeracy and literacy with cash/card handling.
• Familiarity with general computer use and emails.

Responsibilities

• Assist with day-to-day queries regarding machinery parts for customers and technicians.
• Dispatch customer orders and handle enquiries about products and services.
• Provide excellent customer service face-to-face or over the phone.

Skills

Excellent communication

Customer service

Team player

Attention to detail

Cash handling

Numeric literacy

Computer skills

Face to face / telephone communication

Job description

We are currently recruiting for a Parts Advisor to join our existing and established team at our Sutterton branch, based in Lincolnshire.

Role Purpose

Reporting directly to the Parts & Retail Manager, you will be responsible for assisting with the day-to-day queries regarding machinery parts from customers and technicians. Your role will be to ensure delivery of excellent customer service at all times by dispatching and dealing with customer orders and helping with enquiries relating to the products and services supplied by the Company either face to face or over the telephone.

Required Skills/Experience

• Excellent communication skills with the ability to deal diplomatically with customers and colleagues in a polite and professional manner
• Good knowledge of agricultural and/or horticultural parts is advantageous, however knowledge of parts within the motor industry would also be beneficial
• Excellent people skills and enjoy working with the general public
• Good understanding of the products we sell
• Familiarity of working in a retail environment and showroom experience (desirable)
• Enjoy working in a busy atmosphere and can cope under pressure during busy periods
• Good communication skills: face to face, email and telephone
• General computer skills and familiarity with email and internet use
• Excellent numeracy and literacy skills
• Attention to detail and accuracy with numbers, handling of cash, and card payments
• A team player-capable of working alone or with other team staff
• Able to use own initiative
• Smart & presentable appearance
• Motivated by sales and targets

Additional Information

• Start Date: Immediate, but subject to candidates notice period
• Hours: 39 hours per week basic - Monday to Thursday 8am to 4:30pm & Friday 8am to 3:30pm (with a 30-minute unpaid lunch) Saturdays as per rota. (Overtime paid at time and a half on completion of 39 hours Monday to Friday)
• Salary:
• ompetitive, depending on experience
• Benefits: 32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Car Tyre Discount, Staff Discount in Country Stores and Life Assurance Cover (2 x salary)