Trainee Optical Assistant

Specsavers; Galashiels; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Salary up to £12.91 per hour

Discretionary bonus

Auto-enrolment into pension scheme

Specsavers Perks

Blue Light discount

Headspace subscription

Eyecare and hearcare discounts

Family leave and sick pay

Job summary

Specsavers in Galashiels is seeking a motivated Trainee Optical Assistant to join our friendly team. You don’t need prior experience; training and support are provided to develop specialist knowledge and progression within optics.

This is a part-time role, with 30 hours per week over four days, including weekends, offering a strong work-life balance. You’ll help create an outstanding store environment, deliver excellent customer service, and gain qualifications.

Qualifications

• Passion for providing excellent customer service.
• Great teamwork and collaboration.
• Willingness to step out of comfort zone and try new things.
• Confidence in using IT systems and software commonly used in stores.
• Excellent communication and listening skills.
• Open to feedback and development with support from the team.

Responsibilities

• Create an outstanding store environment for customers and the team.
• Ensure every patient receives the best care in-store.
• Participate in training and pursue qualifications with support.
• Contribute to a friendly and welcoming store atmosphere.
• Support day-to-day store operations and customer service excellence.

Skills

Customer service

Teamwork

Initiative

IT systems

Communication

Listening

Feedback & development

Tools

IT systems

Job description

Specsavers. A household name and a high street staple. And you could be part of the team.

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Trainee Optical Assistant role could be perfect for you.

As a Trainee Optical Assistant, you don’t need to have previous experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores. Full training and support will be offered for this role. This is a fantastic opportunity to work towards qualifications and develop specialist knowledge and also allow different career opportunities within optics. This is a rewarding role where the work you do will help make a genuine difference in our patients day-to-day life.

Our business

Based in Galashiels, a friendly and welcoming store in the beautiful Scottish Borders, with fantastic facilities and accessible by road or public transport.

Our team

We have a wonderful team of dedicated and professional people in our store who are ready and waiting to meet you.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Salary: up to £12.91 per hour - pay progression with experience and responsibilities
• Discretionary bonus
• Part-time: 30 hours per week over 4 days, to include weekend working - once probationary period is passed, there will be the opportunity to work alternate weekends (with the exception of holiday cover), offering you a fantastic work/life balance
• 28 days leave per year (pro rata) plus an additional paid day off for your birthday!
• We will auto-enrol you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• Blue Light discount
• Costco membership
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Family leave and company sick pay

What we’re looking for?

If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Trainee Optical Assistant. These include:

• Passion for providing excellent customer service and making customers’ lives easier
• Great teamwork
• A good initiative
• Confidence in using IT systems
• Excellent communication and listening skills
• Prepared to step out of your comfort zone and try something new
• Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless)