Trainee Office Services Assistant (Apprenticeship)

Blake Morgan; Cardiff; On-site; GBP 17,000 - 21,000; Full time

Job summary

Blake Morgan is recruiting a Trainee Office Services Assistant as part of an apprenticeship in Cardiff. You will join the Facilities team and study a Business Administration Level 3 Apprenticeship while delivering high standards of client care to staff and visitors.

The role covers reception, conference room setup, refreshments, mail handling, archiving, archiving, archiving, and general office support, with opportunities to learn and progress within the firm.

Qualifications

• GCSEs (4-9) including English and Maths
• Administration experience preferred
• Positive, proactive attitude
• Excellent organisational skills
• Team player with initiative
• Knowledge of Microsoft Office
• Attention to detail
• Flexible with hours
• Strong communication and client care

Responsibilities

• Greet clients and manage reception tasks
• Book conference rooms and manage bookings
• Assist with mail, couriers and post handling
• Support office services manager with ad hoc tasks
• Maintain refreshments and stock
• Provide basic printer/scanner support and IT liaison
• Assist with archiving and filing
• Arrange courier services as needed
• Carry out daily cleaning and upkeep of the office

Skills

GCSEs English & Maths

Administration experience

Organisational skills

Teamwork

Microsoft Office

Attention to detail

Flexible / adaptable

Communication

Customer service

Education

GCSEs (4-9) including English and Maths

Tools

Microsoft Office

Job description

Trainee Office Services Assistant (Apprenticeship)

• Trainee Office Services Assistant (Apprenticeship)

About the role

We are currently looking for a Trainee Office Services Assistant to join our Facilities team in our Cardiff office.

The successful applicant will study a Business Administration Level 3 Apprenticeship (work- based).

The role is to provide a first-class client care experience to all staff and visitors using Reception, Conference Suite and Facilities services, ensuring both external and internal clients are treated as a priority and that high service delivery standards are consistently met.

Key Responsibilities

• Meeting and greeting clients and providing Wifi codes when necessary
• Overviewing conference room bookings to ensure rooms have availability
• Conducting daily quality checks in the meeting rooms and liaising with IT as required
• Preparing meetings rooms to the layout required
• Providing refreshments (including ordering and setting out)
• Maintaining refreshment stock for meetings rooms
• Clearing rooms and re-arranging the furniture
• Booking taxis as required
• Receive incoming calls and/or Reception calls
• Carry out daily top ups and cleaning of the office coffee machine where relevant
• Dealing with incoming post - opening, date stamping and sorting into teams
• Scanning post, DX and handing courier deliveries to fee earners
• Follow internal process for incoming cheques
• Franking machine top ups, preparing and franking outgoing post and sorting DX post ready for collection
• Scanning, binding and photocopying, ensuring attention to detail and accuracy whilst meeting deadlines
• Ensuring the printers have paper stock and assists with minor printer issues (eg resolving paper jams, replacing toner cartridges)
• Assist with the stationery, print, cleaning and consumables supplies by ordering weekly/as and when required from our core list
• Arranging courier services as required
• Print out cheques and deliver to fee earners where relevant
• Carrying out archiving tasks closing files, deeds and Wills and preparing them for collection
• Undertake the process for retrievals arriving at the office to ensure we have received the correct stockYour role? ensures we have ins we'll keep page..
• Carrying out tap flushing routines when necessary
• Ad-hoc duties, as required, to support the Office Services Manager
• To carry out the role of a Fire Warden following the completion of the necessary training

Skills / Experience Required

• Good spread of GCSEs (4-9) including English and Maths
• Previous administration experience would be advantageous
• Positive, enthusiastic and pro-active approach
• Excellent organisational skills
• Ability to work as part of a team and use own initiative
• Knowledge of Microsoft packages
• Accuracy and attention to detail
• Flexibility in the duties of the role, and ability to cover additional hours when required
• 'Can do' and 'will help' approach
• Self-motivation and willingness to learn and improve
• Good communications skills
• Excellent client care approach

The interview process will start as soon as suitable candidates have been identified.

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