Trainee Manager

McDonald's United Kingdom; Tunbridge Wells; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Holiday pay

Enrolment in Pension scheme

Meal allowance

Employee discounts from top brands

Job summary

McDonald's United Kingdom is seeking a Shift Manager to lead a large restaurant team in a high-volume environment. You will coach staff, ensure standards for production, quality and service are met, and drive sales and profitability through excellent customer care.

You will manage shift patterns, including weekends and bank holidays, and work on-site at a multi-million pound restaurant, delivering an outstanding customer experience.

Qualifications

• Display Leadership and role model customer focused behaviours to delight our customers.
• Delivery of personalised service and connect with our customers.
• Lead by example in a fast paced, retail/hospitality setting.
• Adapt to customer needs through your team and shift coverage.
• Answer customer queries with up-to-date knowledge on food and promotions.
• Use initiative, confidence and problem solving when interacting with colleagues and customers.
• Treat all colleagues and customers with courtesy and respect.

Responsibilities

• Oversee shift operations and team performance across the restaurant.
• Monitor standards for production, quality and service.
• Reallocate resources and resolve operational issues as they arise.
• Drive sales, profitability and a high-quality customer experience.

Skills

Leadership

Customer service

Team management

Communication

Problem solving

Job description

To meet the criteria for this role, you will be required to be available to work within , working shifts across . Please only apply if you are able to meet these requirements.

McDonald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.

You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.

This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

Position Requirements:

• Display Leadership and role model customer focused behaviours to delight our customers
• Delivery of personalised service and connect with our customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries, keeping up to date with knowledge on our food and promotions
• Use of initiative, confidence and problem solving when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect.

Position Attributes:

You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.

Benefits package includes:

• Holiday pay, Service Awards, Enrolment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands and much more...