Shift Manager Development Programme Position - Sutterton

McDonald's United Kingdom; Algarkirk; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Pension scheme enrollment

Meal allowance

Employee discounts

Job summary

McDonald’s United Kingdom is launching a Shift Leader Development programme designed to train you into aShift Manager through a structured six-month development path. You will coach employees, monitor operations and drive sales while delivering outstanding customer experiences.

Starting at £14.00 per hour, with a raise to £15.00 after training; night shift 12am–6am adds £2 extra per hour. This role requires working weekdays, weekends, and flexible shifts.

Qualifications

• Experience in leading teams in retail, hospitality or customer-focused environments.
• Able to deliver personalised service and connect with customers.
• Strong problem-solving skills and initiative when interacting with colleagues and customers.

Responsibilities

• Display leadership and model customer-focused behaviours to delight customers.
• Lead by example and adapt to customer needs through your team.
• Answer customer queries and keep up to date with knowledge on our food and promotions.
• Monitor operations and support in-store learning during the development programme.

Skills

Leadership

Customer focus

Team leadership

Problem solving

Communication

Tools

Menu knowledge

Job description

To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Evenings, Late Nights and Overnights . Please only apply if you are able to meet these requirements.

McDonald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

On the Shift Leader Development programme you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.

You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.

This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

Position Requirements:

• Display Leadership and role model customer focused behaviours to delight our customers
• Delivery of personalised service and connect with our customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries, keeping up to date with knowledge on our food and promotions
• Use of initiative, confidence and problem solving when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect.

Career Progression and Development

This is a training position designed to develop you into a Shift Manager through a structured six-month development programme. You will receive hands-on training alongside experienced managers, supported by in-store learning, external training days, formal courses, and regular check-ins with the senior management team.

At McDonald’s, we take pride in investing in our people. As an employee, you will also have the opportunity to further develop your skills through our apprenticeship programmes, including the Level 3 Hospitality Supervisor Apprenticeship and the Level 4 Hospitality Manager Apprenticeship.

The starting hourly rate is £14.00. Once fully trained and qualified your hourly rate of pay will increase to £15. Hours worked between 12am-6am receive an additional £2 per hour.

Position Attributes:

You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.

Benefits package includes: Holiday pay, Service Awards, Enrolment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands and much more...